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ServiceNow CIS-ITSM Exam - Topic 1 Question 77 Discussion

By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?
B) Incident record is updated, per the action's script Most Voted
A) Incident SLA clock is un-paused
C) Auto-reply sent to sender, recommending they use Portal chat
D) Incident record is re-set to state = attention required

ServiceNow CIS-ITSM Exam - Topic 1 Question 77 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 77
Topic #: 1
[All CIS-ITSM Questions]

By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?

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Suggested Answer: B

by Elli at Nov 21, 2023, 11:12 PM

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Jody
7 months ago
Surprised to hear about the auto-reply! That seems odd.
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Quiana
7 months ago
I agree with A, that makes the most sense.
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Ammie
7 months ago
Wait, are you sure about that? I thought it was D.
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Maryann
7 months ago
Definitely B! The record updates automatically.
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Elroy
7 months ago
I think the SLA clock gets un-paused.
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Brandon
8 months ago
I vaguely recall that the incident record might be reset to a state of attention required, but I can't remember the exact details.
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Annice
8 months ago
I’m a bit confused about this one. I thought the auto-reply was only for certain types of emails, not specifically for Incident watermarks.
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Nickie
8 months ago
I remember practicing a similar question, and I feel like the incident record gets updated based on the action's script.
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Mi
8 months ago
I think the incident SLA clock gets un-paused when an email with an Incident watermark is received, but I'm not entirely sure.
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Timothy
8 months ago
I feel pretty confident about this one. Based on my understanding of Inbound actions, the correct answer is that the Incident SLA clock is un-paused when an email with an Incident watermark is received.
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Erasmo
8 months ago
Okay, I've got a strategy for this. I'll start by eliminating the options that don't seem plausible, then focus on the remaining choices to determine the most likely default behavior.
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Glenn
8 months ago
Hmm, this one seems tricky. I'm not entirely sure about the default behavior when an email with an Incident watermark is received. I'll need to think through the options carefully.
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Alison
8 months ago
I think this question is testing our understanding of how Inbound actions handle emails with an Incident watermark. I'll need to carefully review the options to determine the correct default behavior.
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Barbra
8 months ago
Hmm, I'm not totally confident on this one. I know OSPF is a link-state routing protocol, but the details of how it handles point-to-point links are a bit fuzzy for me. I'll have to think it through carefully.
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Nikita
9 months ago
This is a tricky one. I'll need to think through the details of how MAC address aging works in the FDB.
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