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ServiceNow CIS-ITSM Exam - Topic 1 Question 62 Discussion

Which of the following is considered a best practice for managing the Valid To date for Knowledge articles?
B) Determine the Valid To timeframe of your articles based upon the type of article and volatility of information in the article
A) Allow the authors of Articles to set the Valid To date of each individual Article
C) Leave the Valid To dates to the default value of 2020-01-01
D) Do not set Valid To dates for Knowledge Articles

ServiceNow CIS-ITSM Exam - Topic 1 Question 62 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 62
Topic #: 1
[All CIS-ITSM Questions]

Which of the following is considered a best practice for managing the Valid To date for Knowledge articles?

Show Suggested Answer Hide Answer
Suggested Answer: B

The default value for this field is set in the Dictionary to 2020-01-01. Users may manually select a new date when

editing articles. However, this approach does not promote consistency for effective article management.

Consider setting the Valid to date as part of the publish Knowledge function in the KBWorkflow Script Include. If the

Valid to date depends on the type of article (e.g. Policy or Support article), a copy of the

Publishing workflow may be created with a branch for each article type/ category. (Since categories may be

different for each Knowledge Base, this would not be appropriate to include in the Script

Include logic.)


by Donte at Dec 11, 2022, 11:32 PM

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Precious
10 months ago
B makes sense, but how do we determine volatility?
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Dorathy
10 months ago
Leaving Valid To dates blank is a bad idea, D is not a best practice.
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Sunny
11 months ago
Surprised that C is even an option!
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Josue
11 months ago
I disagree, A could lead to inconsistencies.
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Luther
11 months ago
B is definitely the way to go!
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Ilona
11 months ago
I practiced a question similar to this, and I think setting Valid To dates is important for keeping articles relevant, so maybe B is right.
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Sophia
11 months ago
I feel like we discussed that leaving the default date in option C is definitely not a good idea, but I can't recall why exactly.
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Zack
11 months ago
I'm not really sure about the best practice for Valid To dates. I remember something about authors having too much control could lead to inconsistencies.
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Moon
11 months ago
I think option B makes the most sense since it considers the type of article and how quickly information can change.
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Gerald
11 months ago
I'm pretty confident I know the solution here. Option B looks like the right approach - using the CON function to check for NoData values and replace them with 0.
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Veronika
11 months ago
Playbooks! That's got to be the answer. They're a powerful tool for automating container management tasks, including changing severity levels.
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Kimbery
11 months ago
SSH and NX-API seem like the obvious choices here. SSH provides the secure login and encrypted transport, while NX-API supports the XML/JSON output format.
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Leonora
12 months ago
I seriously can't remember if the goal is to compare with another department or to implement our QI process. They seem so similar!
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Tawna
12 months ago
I feel like it could be just A and B, but then again, the upfront cost seems significant too. Maybe it's all of them? I'm not sure!
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