New Year Sale 2026! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

ServiceNow CIS-ITSM Exam - Topic 1 Question 62 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 62
Topic #: 1
[All CIS-ITSM Questions]

Which of the following is considered a best practice for managing the Valid To date for Knowledge articles?

Show Suggested Answer Hide Answer
Suggested Answer: B

The default value for this field is set in the Dictionary to 2020-01-01. Users may manually select a new date when

editing articles. However, this approach does not promote consistency for effective article management.

Consider setting the Valid to date as part of the publish Knowledge function in the KBWorkflow Script Include. If the

Valid to date depends on the type of article (e.g. Policy or Support article), a copy of the

Publishing workflow may be created with a branch for each article type/ category. (Since categories may be

different for each Knowledge Base, this would not be appropriate to include in the Script

Include logic.)


by Donte at Dec 11, 2022, 11:32 PM

Limited Time Offer

25%

Off

Get Premium CIS-ITSM Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Precious
4 months ago
B makes sense, but how do we determine volatility?
upvoted 0 times
...
Dorathy
4 months ago
Leaving Valid To dates blank is a bad idea, D is not a best practice.
upvoted 0 times
...
Sunny
5 months ago
Surprised that C is even an option!
upvoted 0 times
...
Josue
5 months ago
I disagree, A could lead to inconsistencies.
upvoted 0 times
...
Luther
5 months ago
B is definitely the way to go!
upvoted 0 times
...
Ilona
5 months ago
I practiced a question similar to this, and I think setting Valid To dates is important for keeping articles relevant, so maybe B is right.
upvoted 0 times
...
Sophia
5 months ago
I feel like we discussed that leaving the default date in option C is definitely not a good idea, but I can't recall why exactly.
upvoted 0 times
...
Zack
5 months ago
I'm not really sure about the best practice for Valid To dates. I remember something about authors having too much control could lead to inconsistencies.
upvoted 0 times
...
Moon
5 months ago
I think option B makes the most sense since it considers the type of article and how quickly information can change.
upvoted 0 times
...
Gerald
5 months ago
I'm pretty confident I know the solution here. Option B looks like the right approach - using the CON function to check for NoData values and replace them with 0.
upvoted 0 times
...
Veronika
5 months ago
Playbooks! That's got to be the answer. They're a powerful tool for automating container management tasks, including changing severity levels.
upvoted 0 times
...
Kimbery
5 months ago
SSH and NX-API seem like the obvious choices here. SSH provides the secure login and encrypted transport, while NX-API supports the XML/JSON output format.
upvoted 0 times
...
Leonora
6 months ago
I seriously can't remember if the goal is to compare with another department or to implement our QI process. They seem so similar!
upvoted 0 times
...
Tawna
6 months ago
I feel like it could be just A and B, but then again, the upfront cost seems significant too. Maybe it's all of them? I'm not sure!
upvoted 0 times
...

Save Cancel