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Which of the following is considered a best practice for managing the Valid To date for Knowledge articles?
Suggested Answer: B
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The default value for this field is set in the Dictionary to 2020-01-01. Users may manually select a new date when
editing articles. However, this approach does not promote consistency for effective article management.
Consider setting the Valid to date as part of the publish Knowledge function in the KBWorkflow Script Include. If the
Valid to date depends on the type of article (e.g. Policy or Support article), a copy of the
Publishing workflow may be created with a branch for each article type/ category. (Since categories may be
different for each Knowledge Base, this would not be appropriate to include in the Script
Include logic.)
14 comments · newest first
PR
Precious
12 months ago
B makes sense, but how do we determine volatility?
DO
Dorathy
12 months ago
Leaving Valid To dates blank is a bad idea, D is not a best practice.
SU
Sunny
1 year ago
Surprised that C is even an option!
JO
Josue
1 year ago
I disagree, A could lead to inconsistencies.
LU
Luther
1 year ago
B is definitely the way to go!
IL
Ilona
1 year ago
I practiced a question similar to this, and I think setting Valid To dates is important for keeping articles relevant, so maybe B is right.
SO
Sophia
1 year ago
I feel like we discussed that leaving the default date in option C is definitely not a good idea, but I can't recall why exactly.
ZA
Zack
1 year ago
I'm not really sure about the best practice for Valid To dates. I remember something about authors having too much control could lead to inconsistencies.
MO
Moon
1 year ago
I think option B makes the most sense since it considers the type of article and how quickly information can change.
GE
Gerald
1 year ago
I'm pretty confident I know the solution here. Option B looks like the right approach - using the CON function to check for NoData values and replace them with 0.
VE
Veronika
1 year ago
Playbooks! That's got to be the answer. They're a powerful tool for automating container management tasks, including changing severity levels.
KI
Kimbery
1 year ago
SSH and NX-API seem like the obvious choices here. SSH provides the secure login and encrypted transport, while NX-API supports the XML/JSON output format.
LE
Leonora
1 year ago
I seriously can't remember if the goal is to compare with another department or to implement our QI process. They seem so similar!
TA
Tawna
1 year ago
I feel like it could be just A and B, but then again, the upfront cost seems significant too. Maybe it's all of them? I'm not sure!