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ServiceNow CIS-ITSM Exam - Topic 1 Question 59 Discussion

If you hover over the reference icon for a Caller, and a sys_popup view hasn't been configured, which view is used?
D) default
A) mobile
B) tool_tip
C) reference_view

ServiceNow CIS-ITSM Exam - Topic 1 Question 59 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 59
Topic #: 1
[All CIS-ITSM Questions]

If you hover over the reference icon for a Caller, and a sys_popup view hasn't been configured, which view is used?

Show Suggested Answer Hide Answer
Suggested Answer: D

If no sys_popup view is defined for a table, the Default view of the form will be used when a user hovers over a

Reference icon.


by Laurel at Oct 14, 2022, 11:12 PM

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Rosann
9 months ago
Are you sure? This seems off to me.
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Sheridan
9 months ago
Wait, really? I always assumed it was reference_view.
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Earnestine
9 months ago
Definitely tool_tip, no doubt about it.
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Eladia
9 months ago
I thought it was the default view.
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Mike
9 months ago
It's the tool_tip view!
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Marsha
10 months ago
I remember discussing this in class, and I think the mobile view could be the answer if no other views are set. But I’m not confident about that.
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Daren
10 months ago
I’m a bit confused. I thought tool_tip was used for quick info, but I can't recall if it applies here. Maybe B?
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Mollie
10 months ago
I practiced a similar question, and I feel like the default view is the fallback option. So, I’m leaning towards D.
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Deandrea
10 months ago
I think the answer might be C, reference_view, but I'm not entirely sure. I remember something about default views being used when no specific configuration is set.
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Evangelina
10 months ago
Ah, I see now. It's about transferring callers to a live operator after the welcome message, so it must be in the Transfer Rules menu.
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Charlie
10 months ago
This feels like a tricky question. They're testing whether we understand that exercise clothing isn't just about looking good, but actually supporting physical activity.
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Trina
10 months ago
Hmm, I'm not sure about this one. I'll have to think it through carefully. Maybe a load test or endurance test could also be relevant.
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