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ServiceNow CIS-ITSM Exam - Topic 1 Question 19 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 19
Topic #: 1
[All CIS-ITSM Questions]

What will be the new state once you click on the "Mark Duplicate" button in the problem form?

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Suggested Answer: A

by Heike at May 08, 2022, 03:27 AM

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Sanjuana
4 months ago
Wait, are you sure? I thought it could be C too.
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Maryrose
4 months ago
I agree, B is the right answer!
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Diane
5 months ago
Really? I thought it would be Closed.
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Alisha
5 months ago
Definitely B, no doubt about it!
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Aleisha
5 months ago
It will be marked as Duplicated.
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Kiley
5 months ago
I honestly can't remember if "Canceled" is ever used in these scenarios. I wish I had reviewed more examples before the exam.
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Sue
5 months ago
I feel like "Resolved" could be a possibility too, but I lean more towards "Duplicated" based on what we discussed in class.
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Martin
5 months ago
I remember a practice question where we had to identify states, and "Closed" seemed like a common answer, but it doesn't feel right here.
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Maurine
5 months ago
I think the "Mark Duplicate" button might set the state to "Duplicated," but I'm not entirely sure.
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Twana
5 months ago
Hmm, I'm a bit unsure about this one. I know there are different annotations we can use to expose Apex methods, but I'm not totally clear on the specific one for Lightning web components. I'll need to think this through carefully.
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Rasheeda
5 months ago
Okay, let's see. Custom fields and issue security seem like a good option to share. That would help maintain consistency across the projects.
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Cassandra
6 months ago
I'm a bit confused by the options. I'll need to re-read the question and think through the potential risks more carefully.
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