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ServiceNow CIS-ITSM Exam - Topic 1 Question 131 Discussion

The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?
B) Proposed. Accepted Rejected Cancelled
A) New. Work: m progress Escalated Communicated
C) Proposed Received eCAB Convened Closed
D) Proposed Accepted Reacted Reopened

ServiceNow CIS-ITSM Exam - Topic 1 Question 131 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 131
Topic #: 1
[All CIS-ITSM Questions]

The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?

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Suggested Answer: B

by Celeste at Aug 17, 2026, 03:45 AM

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Elliot
I'm not sure about that, C seems off to me.
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Jeannetta
5 days ago
I think it's actually C) Proposed, Received, eCAB Convened, Closed.
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Leah
10 days ago
The states are definitely A) New, Work in progress, Escalated, Communicated.
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Dolores
15 days ago
I’m leaning towards option C because it mentions eCAB, which seems relevant to Major Incident Management, but I’m not completely confident.
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Graciela
21 days ago
I feel like "New" and "Work in progress" are definitely terms we discussed, but I can't recall if they were in the right context for this question.
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Donte
26 days ago
I remember practicing a question about incident states, and I think "Proposed" was a common term used in those scenarios.
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Tuyet
1 month ago
I think the states might be related to how incidents are processed, but I'm not entirely sure which option fits best.
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