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ServiceNow CIS-ITSM Exam - Topic 1 Question 131 Discussion

Posted by Celeste on Aug 17, 2026 at 03:45 AM

The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?

Suggested Answer: B

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15 comments · newest first
CH
Chauncey 4 days ago
C is the best choice. It aligns with MIM workflows.
VI
Vivan 9 days ago
I’m with A. Work in progress is crucial.
JA
Janna 14 days ago
A has clear stages, but C covers more processes.
JA
Jackie 20 days ago
D seems plausible too, but I lean towards C.
JO
Jonelle 25 days ago
I feel A is more accurate. New and Escalated fit well.
RO
Rodolfo 30 days ago
I think it's C. Makes sense with the eCAB.
SU
Sunshine 1 month ago
Wait, are there really that many states? Sounds complicated!
FL
Floyd 1 month ago
A sounds right, but why is "Communicated" a state?
EL
Elliot 2 months ago
I'm not sure about that, C seems off to me.
JE
Jeannetta 2 months ago
I think it's actually C) Proposed, Received, eCAB Convened, Closed.
LE
Leah 2 months ago
The states are definitely A) New, Work in progress, Escalated, Communicated.
DO
Dolores 2 months ago
I’m leaning towards option C because it mentions eCAB, which seems relevant to Major Incident Management, but I’m not completely confident.
GR
Graciela 2 months ago
I feel like "New" and "Work in progress" are definitely terms we discussed, but I can't recall if they were in the right context for this question.
DO
Donte 2 months ago
I remember practicing a question about incident states, and I think "Proposed" was a common term used in those scenarios.
TU
Tuyet 3 months ago
I think the states might be related to how incidents are processed, but I'm not entirely sure which option fits best.
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