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ServiceNow CIS-ITSM Exam - Topic 1 Question 126 Discussion

If the Assignment group is empty on an incident record, what happens when an agent that is a member of a single user groups clicks the Assign to me UI action?
A) The agent is prompted to select the Assignment group
B) The Assignment group field is populated with agent's user group
C) The Assignment group field remains empty
D) An error is displayed indicating the Assignment group field must be populated before executing the Assign to me Ul action

ServiceNow CIS-ITSM Exam - Topic 1 Question 126 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 126
Topic #: 1
[All CIS-ITSM Questions]

If the Assignment group is empty on an incident record, what happens when an agent that is a member of a single user groups clicks the Assign to me UI action?

Show Suggested Answer Hide Answer
Suggested Answer: A

Reviewed code for UI Action in Tokyo/Utah/Vancouver. It just prints an error message and does nothing, so answer is A.

if (current.assignment_group.nil()) {

var memberGroups = new global.IncidentUtils().getMemberGroups(gs.getUserID(), 2);

if (memberGroups.length > 1) {

gs.addErrorMessage(gs.getMessage('Assigned to user {0} is member of multiple groups, please select one as Assignment group ', [gs.getUserDisplayName()]));

return;

}


by Gilbert at May 14, 2026, 06:40 PM

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Clay
2 hours ago
I recall there was a question about errors related to Assignment groups, but I can't remember if it applies here. Maybe an error would show up?
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Irving
5 days ago
I feel like the Assignment group field would remain empty if the agent clicks "Assign to me." That seems like a possibility.
upvoted 0 times
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Rikki
10 days ago
I'm not entirely sure, but I remember something about the agent's user group being used if the Assignment group is empty.
upvoted 0 times
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Wayne
16 days ago
I think if the Assignment group is empty, the agent might be prompted to select one. That sounds familiar from our practice questions.
upvoted 0 times
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Blythe
21 days ago
I thought the Assignment group would remain empty if it was already empty, but I can't recall if that's how it works in this case.
upvoted 0 times
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Jacki
26 days ago
I feel like this is similar to that scenario we discussed where an error was thrown if required fields were empty. Could it be option D?
upvoted 0 times
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Antonio
1 month ago
I'm not entirely sure, but I remember something about the Assignment group being populated with the user's group. Maybe that's option B?
upvoted 0 times
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In
3 months ago
I think if the Assignment group is empty, the agent might be prompted to select one. That sounds familiar from our practice questions.
upvoted 0 times
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