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ServiceNow CIS-ITSM Exam - Topic 1 Question 122 Discussion

Incidents can be created and managed in the workspace using Ul layouts that are tailored to different personas, processes. and interfaces Examples include:* Default* Major incidents* Self Service* MobileWhat are these Ul layouts called in the Now Platform?
D) Views
A) Forms
B) Form Designs
C) Form Layouts
E) Workspaces

ServiceNow CIS-ITSM Exam - Topic 1 Question 122 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 122
Topic #: 1
[All CIS-ITSM Questions]

Incidents can be created and managed in the workspace using Ul layouts that are tailored to different personas, processes. and interfaces Examples include:

* Default

* Major incidents

* Self Service

* Mobile

What are these Ul layouts called in the Now Platform?

Show Suggested Answer Hide Answer
Suggested Answer: D

by Tracey at Mar 07, 2026, 06:43 PM

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Darnell
1 month ago
I thought they were called Form Designs?
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Kenneth
1 month ago
Definitely Views! Makes sense for different layouts.
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Salena
1 month ago
Wait, are they really called Views?
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France
2 months ago
They're called Views, right?
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Dannette
2 months ago
I feel like the answer is Workspaces, but I might be mixing it up with something else we studied.
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Marjory
2 months ago
I’m a bit confused; I thought they were called Form Layouts. I need to double-check my notes on this.
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Vincent
2 months ago
I remember practicing with different layouts, and I thought they were referred to as Form Designs. That sounds familiar.
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Laquanda
2 months ago
I think these layouts are called Views, but I’m not entirely sure. It feels like something we covered in class.
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Laura
2 months ago
I recall that the Now Platform uses the term Workspaces for broader interfaces, but I’m not clear on the specific term for these layouts.
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Ricarda
3 months ago
I’m a bit confused. I thought they were called Form Layouts, but now I’m second-guessing myself after reviewing the material.
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Wilda
3 months ago
I practiced a similar question last week, and I think the answer was Form Designs. It makes sense since they are tailored for different processes.
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Dana
3 months ago
I think these layouts are called Views, but I'm not entirely sure. I remember something about how they change based on user roles.
upvoted 0 times
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