ServiceNow CIS-ITSM Exam - Topic 1 Question 122 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 122
Topic #: 1

Incidents can be created and managed in the workspace using Ul layouts that are tailored to different personas, processes. and interfaces Examples include:

* Default

* Major incidents

* Self Service

* Mobile

What are these Ul layouts called in the Now Platform?

AForms

BForm Designs

CForm Layouts

DViews

EWorkspaces

Show Suggested Answer

Suggested Answer: D

by Tracey at Mar 07, 2026, 06:43 PM

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Aleshia

4 days ago

B) Form Designs sounds right. It emphasizes customization for different users.

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Mari

9 days ago

I feel like A) Forms is too basic. It doesn’t capture the specifics.

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Leana

15 days ago

I’m leaning towards D) Views. They seem to match the layouts described.

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Kristin

20 days ago

I think the answer is E) Workspaces. It fits the context.

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Skye

25 days ago

Surprised this is even a question, it's so obvious!

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Kristine

1 month ago

I thought they were just called Forms?

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Tamar

1 month ago

Definitely Views, no doubt about it!

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Dottie

1 month ago

Wait, are we sure it's not Form Designs?

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Arletta

2 months ago

I think they're called Views.

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Sina

2 months ago

No doubt, it's Views!

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Celia

2 months ago

I thought they were called Form Designs?

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Dominga

2 months ago

Definitely Views! Makes sense for different layouts.

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Idella

2 months ago

Wait, are they really called Views?

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Nakita

2 months ago

They're called Views, right?

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Cheryl

3 months ago

No doubt, it's Views!

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Darnell

4 months ago

I thought they were called Form Designs?

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Kenneth

4 months ago

Definitely Views! Makes sense for different layouts.

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Salena

4 months ago

Wait, are they really called Views?

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France

5 months ago

They're called Views, right?

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Dannette

5 months ago

I feel like the answer is Workspaces, but I might be mixing it up with something else we studied.

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Marjory

5 months ago

I’m a bit confused; I thought they were called Form Layouts. I need to double-check my notes on this.

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Vincent

5 months ago

I remember practicing with different layouts, and I thought they were referred to as Form Designs. That sounds familiar.

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Laquanda

5 months ago

I think these layouts are called Views, but I’m not entirely sure. It feels like something we covered in class.

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Laura

5 months ago

I recall that the Now Platform uses the term Workspaces for broader interfaces, but I’m not clear on the specific term for these layouts.

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Ricarda

6 months ago

I’m a bit confused. I thought they were called Form Layouts, but now I’m second-guessing myself after reviewing the material.

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Wilda

6 months ago

I practiced a similar question last week, and I think the answer was Form Designs. It makes sense since they are tailored for different processes.

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Dana

6 months ago

I think these layouts are called Views, but I'm not entirely sure. I remember something about how they change based on user roles.

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