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ServiceNow CIS-HR Exam - Topic 7 Question 27 Discussion

Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.What else must be done to allow the Script Includes to work in the HR application?
A) The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.
B) You must create a custom ACL to allow the script includes to work.
C) The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.
D) You must change Scope for the script includes to work.

ServiceNow CIS-HR Exam - Topic 7 Question 27 Discussion

Actual exam question for ServiceNow's CIS-HR exam
Question #: 27
Topic #: 7
[All CIS-HR Questions]

Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.

What else must be done to allow the Script Includes to work in the HR application?

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Suggested Answer: A

https://hi.service-now.com/kb_view.do?sysparm_article=KB0759087

by Alecia at May 09, 2022, 06:53 AM

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Hassie
10 months ago
Agreed, the ACL seems like the right move!
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Azalee
10 months ago
Wait, are we sure the Script Includes are even supposed to access the Global scope?
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Haydee
11 months ago
Definitely not changing the scope, that would break everything!
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Gail
11 months ago
I think a custom ACL is the way to go here.
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Casandra
11 months ago
You need to set the status to Allowed on the Application Restricted Caller Access list.
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Dana
11 months ago
I vaguely remember that the status on the Application Restricted Caller Access list should be set to Allowed, but I need to double-check that.
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Kiera
11 months ago
I feel like changing the scope of the script includes could be a solution, but that seems like it might complicate things further.
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Ashlyn
11 months ago
I think we might need to create a custom ACL for the script includes to work properly, but I can't recall the exact steps.
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Nu
11 months ago
I remember something about the Application Restricted Caller Access list, but I'm not sure if it should be set to Allowed or Denied.
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Milly
11 months ago
This seems like a straightforward question about overtime pay. I'll read through the options carefully and select the one that best matches the definition provided.
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Rosina
11 months ago
I'm pretty confident the answer is Risk Matrix. That's a common tool used to assess the likelihood and impact of risks, which seems to be what they're asking about.
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Claribel
11 months ago
Okay, I've got it! We need to create a new project for the marketing team, but we can use the same ID as the sales team's project. That way, the resources will be organized independently but still have a consistent naming convention.
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Darrel
12 months ago
Hmm, I'm a bit confused by all the different probabilities and student numbers. I'll need to take some time to really understand the problem before I can start solving it.
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