Discuss ServiceNow CIS-HR Exam Topic 5 Question 40

What is the purpose of Restricted Caller Access (RCA)?

AIt defines cross-scope access to scoped applications by role.

BIt prevents the change of an application name.

CIt defines and tracks cross-scope access to scoped applications.

DIt restricts the development of customizations in Studio.

Suggested Answer: C

The primary purpose of Restricted Caller Access (RCA) is to provide a robust security layer that defines and tracks cross-scope access to scoped applications like HRSD. In a multi-scope environment, scripts or processes from one scope (such as Global) may need to access tables or APIs in another (such as HR Core). RCA ensures these interactions are intentional and authorized. It can operate in 'Tracking' mode, where it logs interactions for administrator review, or 'Enforced' mode, where it blocks any call that does not have an explicit 'Allowed' record. This prevents unauthorized data leaks and ensures that sensitive HR information is protected from unintentional access by other applications on the ServiceNow platform, maintaining a strict 'need-to-know' boundary at the technical level.

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24 comments · newest first

Wayne 3 days ago

A seems plausible too, but C covers it better.

Emile 8 days ago

Agreed, C is the best choice.

Rolland 14 days ago

I feel like it’s more about defining access.

Daron 19 days ago

Definitely, option C makes sense.

Oretha 24 days ago

I think RCA is about tracking access.

Ernie 29 days ago

Agreed, C covers tracking well.

Bette 1 month ago

A is close, but C is clearer.

Dona 1 month ago

B seems irrelevant to me.

Gerri 1 month ago

I lean towards C too.

Ernie 2 months ago

It’s all about managing permissions.

Bette 2 months ago

Yes, it defines access levels.

Dona 2 months ago

RCA is crucial for security, right?

Gerri 2 months ago

I feel confused about the options.

Ernie 2 months ago

Definitely, option C makes sense.

Bette 3 months ago

I think RCA is about tracking access.

Alyssa 3 months ago

Agreed, it’s all about cross-scope access!

Shelton 3 months ago

Really? I’m not sure it restricts customizations at all.

Truman 3 months ago

Definitely tracks access, that's the main point!

Sabrina 3 months ago

I thought it was just about preventing name changes?

Maryln 3 months ago

RCA helps manage access between different app scopes.

Lea 4 months ago

I’m a bit confused; I thought RCA was about preventing changes to applications, but that might be a different concept.

Bernadine 4 months ago

I practiced a similar question, and I feel like RCA is more about tracking access rather than just defining it.

Gregg 4 months ago

I remember something about scoped applications and roles, so maybe it's related to option A or C.

Elenora 4 months ago

I think RCA is about controlling access, but I'm not sure if it's specifically about tracking or defining it.

ServiceNow CIS-HR Exam - Topic 5 Question 40 Discussion