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ServiceNow CIS-HAM Exam - Topic 3 Question 73 Discussion

Posted by Lura on May 04, 2026 at 08:29 PM

What are the baseline asset lifecycle automation flows provided by the Hardware Asset Management (HAM) plugin? (Choose three.)

Suggested Answer: A, E, F

The Hardware Asset Management (HAM) plugin is a plugin that enables the Hardware Asset Management application, which helps to track and manage the end-to-end lifecycle of hardware assets, physical and consumable1.

The HAM plugin provides the following baseline asset lifecycle automation flows2:

Hardware asset order: This is a flow that automates the process of ordering new hardware assets from a vendor.It creates purchase orders, stock order tasks, and catalog tasks based on the asset requests and the stock rules2.

Hardware deployment: This is a flow that automates the process of delivering and installing hardware assets to the end users.It creates catalog tasks and updates the asset records and the configuration management database (CMDB) based on the stock order tasks and the asset reservations2.

Hardware disposal: This is a flow that automates the process of disposing of retired hardware assets through a vendor.It creates return merchandise authorization (RMA) records and updates the asset records and the CMDB based on the asset retirements and the vendor contracts2.

Therefore, the baseline asset lifecycle automation flows that are also options in the question are A. Hardware asset order, E. Hardware deployment, and F. Hardware disposal.

The other options that are not baseline asset lifecycle automation flows provided by the HAM plugin are:

B .Hardware bulk stock order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to create multiple stock order tasks for different hardware models at once3.

C .Hardware swap order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to swap a hardware asset with another hardware asset of the same model4.

D . Hardware retire order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to retire a hardware asset and update its status and substatus.References:

1: Hardware Asset Management

2: Asset Lifecycle Automation Flows

3: Create a Bulk Stock Order

4: Swap a Hardware Asset

: Retire a Hardware Asset


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27 comments · newest first
KE
Kelvin 3 days ago
Definitely A and D, but I’m unsure about the third.
LA
Lashandra 8 days ago
I feel like F is essential for disposal processes.
CL
Cletus 14 days ago
I’m leaning towards A, D, and E. Makes sense for automation.
RE
Rebecka 19 days ago
A, C, and E seem right to me. They cover the lifecycle well.
LE
Leota 24 days ago
I agree, but I feel B should be included too.
MI
Micaela 29 days ago
This question is tricky! I think A, D, and F are key flows.
GI
Gilberto 1 month ago
Yeah, we need to consider the entire lifecycle.
EV
Evette 1 month ago
True, but swaps and retirements are crucial.
GE
Gene 1 month ago
But bulk orders streamline processes too!
SH
Shanda 2 months ago
Hardware order is essential for tracking.
GI
Gilberto 2 months ago
I agree, A and D are definitely key flows.
EV
Evette 2 months ago
A, C, and D make sense for lifecycle management.
GE
Gene 2 months ago
I feel like B, E, and F could also be important.
SH
Shanda 2 months ago
I think A, C, and D are the right choices.
WI
Winfred 3 months ago
I agree, A, C, and D make sense!
GO
Golda 3 months ago
Wait, are you sure about those?
WE
Weldon 3 months ago
Definitely A, C, and E!
ST
Staci 3 months ago
I thought B was included too?
AL
Alysa 3 months ago
A, C, and D are the right flows!
WI
Willodean 3 months ago
I thought there were more options related to stock orders, but now I'm confused about which ones are actually baseline flows.
FR
Francoise 4 months ago
I feel like hardware retire order is a key part of the lifecycle, but I can't recall if hardware swap order is included.
EV
Evette 4 months ago
I remember practicing with a question that mentioned hardware deployment and disposal, so those might be correct too.
MY
My 4 months ago
I think the hardware asset order is definitely one of the flows, but I'm not sure about the others.
AM
Amber 4 months ago
I’m pretty confident about hardware swap order being one of them, but I’m torn between hardware bulk stock order and hardware retire order.
EU
Eun 6 months ago
I feel like hardware disposal might be one of the answers, but I can't recall if it was in the baseline flows we studied.
FA
Fairy 6 months ago
I remember practicing with a question that mentioned hardware deployment and hardware retire order. Those seem familiar.
CO
Corazon 6 months ago
I think the hardware asset order is definitely one of the flows, but I'm not sure about the others.
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