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ServiceNow CIS-HAM Exam - Topic 3 Question 73 Discussion

What are the baseline asset lifecycle automation flows provided by the Hardware Asset Management (HAM) plugin? (Choose three.)
A) Hardware asset order and E) Hardware deployment and F) Hardware disposal
B) Hardware bulk stock order
C) Hardware swap order
D) Hardware retire order

ServiceNow CIS-HAM Exam - Topic 3 Question 73 Discussion

Actual exam question for ServiceNow's CIS-HAM exam
Question #: 73
Topic #: 3
[All CIS-HAM Questions]

What are the baseline asset lifecycle automation flows provided by the Hardware Asset Management (HAM) plugin? (Choose three.)

Show Suggested Answer Hide Answer
Suggested Answer: A, E, F

The Hardware Asset Management (HAM) plugin is a plugin that enables the Hardware Asset Management application, which helps to track and manage the end-to-end lifecycle of hardware assets, physical and consumable1.

The HAM plugin provides the following baseline asset lifecycle automation flows2:

Hardware asset order: This is a flow that automates the process of ordering new hardware assets from a vendor.It creates purchase orders, stock order tasks, and catalog tasks based on the asset requests and the stock rules2.

Hardware deployment: This is a flow that automates the process of delivering and installing hardware assets to the end users.It creates catalog tasks and updates the asset records and the configuration management database (CMDB) based on the stock order tasks and the asset reservations2.

Hardware disposal: This is a flow that automates the process of disposing of retired hardware assets through a vendor.It creates return merchandise authorization (RMA) records and updates the asset records and the CMDB based on the asset retirements and the vendor contracts2.

Therefore, the baseline asset lifecycle automation flows that are also options in the question are A. Hardware asset order, E. Hardware deployment, and F. Hardware disposal.

The other options that are not baseline asset lifecycle automation flows provided by the HAM plugin are:

B .Hardware bulk stock order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to create multiple stock order tasks for different hardware models at once3.

C .Hardware swap order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to swap a hardware asset with another hardware asset of the same model4.

D . Hardware retire order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to retire a hardware asset and update its status and substatus.References:

1: Hardware Asset Management

2: Asset Lifecycle Automation Flows

3: Create a Bulk Stock Order

4: Swap a Hardware Asset

: Retire a Hardware Asset


Contribute your Thoughts:

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Shanda
4 days ago
Hardware order is essential for tracking.
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Gilberto
9 days ago
I agree, A and D are definitely key flows.
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Evette
15 days ago
A, C, and D make sense for lifecycle management.
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Gene
20 days ago
I feel like B, E, and F could also be important.
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Shanda
25 days ago
I think A, C, and D are the right choices.
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Winfred
1 month ago
I agree, A, C, and D make sense!
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Golda
1 month ago
Wait, are you sure about those?
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Weldon
1 month ago
Definitely A, C, and E!
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Staci
2 months ago
I thought B was included too?
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Alysa
2 months ago
A, C, and D are the right flows!
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Willodean
2 months ago
I thought there were more options related to stock orders, but now I'm confused about which ones are actually baseline flows.
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Francoise
2 months ago
I feel like hardware retire order is a key part of the lifecycle, but I can't recall if hardware swap order is included.
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Evette
2 months ago
I remember practicing with a question that mentioned hardware deployment and disposal, so those might be correct too.
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My
2 months ago
I think the hardware asset order is definitely one of the flows, but I'm not sure about the others.
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Amber
3 months ago
I’m pretty confident about hardware swap order being one of them, but I’m torn between hardware bulk stock order and hardware retire order.
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Eun
4 months ago
I feel like hardware disposal might be one of the answers, but I can't recall if it was in the baseline flows we studied.
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Fairy
4 months ago
I remember practicing with a question that mentioned hardware deployment and hardware retire order. Those seem familiar.
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Corazon
4 months ago
I think the hardware asset order is definitely one of the flows, but I'm not sure about the others.
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