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ServiceNow CIS-HAM Exam - Topic 12 Question 66 Discussion

Posted by Izetta on Nov 20, 2025 at 10:26 PM

What original costs are involved in purchasing an asset and putting it into use? (Choose three.)

Suggested Answer: A, C, D

According to the ServiceNow Hardware Asset Management overview document1, the total cost of ownership (TCO) of an asset is the sum of all direct and indirect costs incurred throughout its lifecycle, from acquisition to disposal1.

The original costs are the costs involved in purchasing an asset and putting it into use, such as lease, delivery, and spare parts12.

Lease is the cost of renting or leasing an asset from a vendor or a third party for a fixed period of time12.Lease costs can vary depending on the terms and conditions of the contract, such as duration, frequency, and interest rate2.

Delivery is the cost of transporting or shipping an asset from the vendor or the warehouse to the end user or the location where it will be used12.Delivery costs can include fees, taxes, customs, and insurance2.

Spare parts are the cost of purchasing or stocking additional or replacement parts for an asset in case of failure, damage, or wear and tear12.Spare parts costs can depend on the availability, quality, and compatibility of the parts2.

The other options are not original costs, but rather ongoing or disposal costs.Maintenance is the cost of repairing, servicing, or upgrading an asset to keep it in good working condition12.Storage is the cost of storing an asset that is not in use or waiting for disposal12.

References:

1: Hardware Asset Management overview - ServiceNow - Now Support

2: Asset Management - ServiceNow - Now Support


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29 comments · newest first
AD
Adrianna 6 months ago
Delivery, lease, and storage seem right to me.
EV
Evette 7 months ago
I feel like maintenance is ongoing, not original.
EL
Elouise 7 months ago
Spare parts are important for maintenance.
GE
Germaine 7 months ago
Definitely, lease costs matter too.
NO
Nobuko 7 months ago
I think delivery is a must.
FL
Flo 7 months ago
I thought storage wasn't that important for initial costs.
NI
Nikita 7 months ago
Totally agree with lease being a factor!
LA
Lavonna 8 months ago
Wait, are maintenance costs really considered original?
DO
Dominga 8 months ago
Spare parts are a must too.
DO
Dottie 8 months ago
Definitely delivery costs!
CA
Carissa 9 months ago
Wow, this question is really testing our knowledge of asset purchasing. I'm going with the obvious choices - B, D, and E.
ST
Stephanie 9 months ago
Maintenance? That's just asking for trouble. I'd go with B, D, and E to keep it simple.
TO
Tonette 9 months ago
I agree with John. Lease and spare parts are not part of the original costs.
SI
Sina 9 months ago
I practiced a similar question, and I think storage costs might be relevant too, but I’m not entirely confident about that.
GE
Gearldine 9 months ago
Lease costs seem like they could be included, but I feel like they might be more of an ongoing expense rather than an original cost.
SA
Sarina 9 months ago
I remember a practice question where we discussed maintenance costs, but I can't recall if they count as original costs.
EI
Eileen 10 months ago
I think delivery costs are definitely part of the original costs, but I'm not sure about spare parts.
MA
Madelyn 10 months ago
I think I've got a good handle on this. I'll methodically go through the options and select the three that represent the original costs of purchasing an asset.
BR
Brianne 10 months ago
I'm a bit unsure about this one. I'll need to review my notes on asset acquisition costs to make sure I don't miss anything important.
KI
Kiera 10 months ago
I've seen questions like this before. The key is to identify the core costs related to purchasing and getting an asset ready, not ongoing maintenance or operations.
RO
Roxanne 11 months ago
B, D, and E are the correct answers. Lease and spare parts are not original costs.
AS
Asuncion 11 months ago
Storage costs can add up quickly.
MA
Margart 11 months ago
Okay, let's see. I know delivery and installation are common, but I'm not sure about the other options. I'll have to carefully consider each one.
MO
Monte 11 months ago
Hmm, this seems straightforward. I'll need to think through the typical costs involved in acquiring and preparing an asset for use.
LU
Lucille 6 months ago
↳ replying to Monte
I agree, all these costs matter when acquiring an asset.
PE
Pearline 6 months ago
↳ replying to Monte
Storage costs can be a factor as well.
KA
Kayleigh 6 months ago
↳ replying to Monte
What about spare parts? They can add up.
GE
Gerald 10 months ago
↳ replying to Monte
I think delivery is definitely one of them.
QU
Quiana 11 months ago
↳ replying to Monte
Yeah, and maintenance too.
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