Discuss ServiceNow CIS-HAM Exam Topic 11 Question 58

What information should be tracked in an asset record? (Choose two.)

APhysical resources

BFinancial information

COperational details

DContractual information

ELogical relationships

Suggested Answer: B, D

According to the ServiceNow Hardware Asset Management documentation, an asset record should track the following information:

Financial information: This includes the cost, depreciation, and residual value of the asset. This information helps to calculate the total cost of ownership (TCO) and return on investment (ROI) of the asset.

Contractual information: This includes the warranty, support, lease, and maintenance contracts associated with the asset. This information helps to manage the lifecycle of the asset and ensure compliance with the terms and conditions of the contracts.

Other information that can be tracked in an asset record are:

Physical resources: This includes the location, status, and condition of the asset. This information helps to monitor the inventory and availability of the asset.

Operational details: This includes the configuration, performance, and usage of the asset. This information helps to optimize the functionality and efficiency of the asset.

Logical relationships: This includes the dependencies, associations, and impacts of the asset. This information helps to understand the connections and interactions of the asset with other assets, services, and processes.

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32 comments · newest first

Malcolm 10 months ago

Not sure about contractual info being essential. What do you think?

Carmen 10 months ago

Physical resources are a must-have in asset records!

Barbra 11 months ago

Wait, why would you track logical relationships? Seems unnecessary.

Makeda 11 months ago

Definitely need to track financial information!

Youlanda 11 months ago

I think operational details are crucial too.

Brock 11 months ago

Logical relationships sound familiar, but I think they might be less critical than financial and operational details.

Lauryn 11 months ago

I feel like contractual information might be relevant as well, but I can't recall if it was one of the top two we focused on.

Vanna 12 months ago

I'm not entirely sure, but I think physical resources are important too. We had a practice question about that, right?

Anastacia 12 months ago

I remember we discussed tracking financial information and operational details in our last review session. Those seem crucial for asset management.

Ariel 1 year ago

Hmm, I'm not totally confident about this. I think physical resources and contractual information might be the way to go, but I'm not 100% sure.

Reynalda 1 year ago

I've got this! Asset records need to track both the physical details of the asset as well as the financial information like cost and value. Those are the two I'll select.

Tiffiny 1 year ago

I'm a bit unsure about this one. I know asset records contain a lot of different details, but I'm not sure which two are the best options here.

Lai 1 year ago

Okay, let's see. Physical resources and financial information seem like obvious choices. I'll go with those two.

Lashawn 1 year ago

Hmm, this looks like a tricky one. I'll need to think carefully about what information is typically tracked in an asset record.

Yvonne 1 year ago

C and D, for sure. Operational details and contracts are like the bread and butter of asset tracking. The other options are just the cherry on top.

Chantell 1 year ago

↳ replying to Yvonne

Logical relationships can also be helpful in understanding how assets are connected.

Annita 1 year ago

↳ replying to Yvonne

Physical resources and financial information are important too, but operational details and contracts are crucial.

Chantell 1 year ago

↳ replying to Yvonne

I agree, operational details and contractual information are essential for asset tracking.

Serina 1 year ago

E is a must-have! Logical relationships between assets are key for efficient management. Though I suppose the finance team would argue B is more important. *chuckles*

Izetta 1 year ago

Definitely need to track physical resources (A) and contractual information (D). Can't forget the legal stuff, you know?

Edmond 1 year ago

↳ replying to Izetta

C) Operational details

Veronika 1 year ago

↳ replying to Izetta

E) Logical relationships

Rueben 1 year ago

↳ replying to Izetta

Absolutely, those are essential to have in an asset record.

Willard 1 year ago

↳ replying to Izetta

D) Contractual information

Fernanda 1 year ago

↳ replying to Izetta

A) Physical resources

Nguyet 1 year ago

I think options B and D are the correct answers. Tracking financial information and contractual details are crucial for managing assets.

Goldie 1 year ago

↳ replying to Nguyet

Physical resources and operational details are important to track in an asset record as well.

Sherell 1 year ago

↳ replying to Nguyet

I think operational details and logical relationships should also be tracked to have a comprehensive asset record.

Roselle 1 year ago

↳ replying to Nguyet

I agree, tracking financial information and contractual details is essential for asset management.

Derick 2 years ago

I would also add contractual information as it helps in ensuring compliance and managing risks.

Ranee 2 years ago

I agree with Fatima. Those two are essential for managing assets effectively.

Fatima 2 years ago

I think physical resources and operational details should be tracked.

ServiceNow CIS-HAM Exam - Topic 11 Question 58 Discussion