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ServiceNow CIS-FSM Exam - Topic 7 Question 51 Discussion

What is used to estimate distance and time to determine the best route for an agent if Google Maps API is not configured?
C) Straight line estimates
A) Manual calculations
B) Pre-defined routes
D) It cannot be estimated

ServiceNow CIS-FSM Exam - Topic 7 Question 51 Discussion

Actual exam question for ServiceNow's CIS-FSM exam
Question #: 51
Topic #: 7
[All CIS-FSM Questions]

What is used to estimate distance and time to determine the best route for an agent if Google Maps API is not configured?

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Suggested Answer: C

by Alisha at May 27, 2026, 01:49 PM

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Shakira
2 hours ago
Wait, can you really estimate without Google Maps?
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Eloisa
5 days ago
Definitely agree with that!
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Carma
10 days ago
I think it's B) Pre-defined routes.
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Golda
16 days ago
I feel like if Google Maps isn't configured, it might be tough to estimate anything accurately, so maybe option D could be valid?
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Dorathy
21 days ago
Straight line estimates sound familiar, but I wonder if they really help in real-world scenarios.
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Leoma
26 days ago
I remember a practice question about using pre-defined routes, but I can't recall if they are always reliable.
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Robt
1 month ago
I think we might have discussed manual calculations in class, but I'm not entirely sure how accurate they would be compared to other methods.
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