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ServiceNow Exam CIS-FSM Topic 4 Question 29 Discussion

Actual exam question for ServiceNow's CIS-FSM exam
Question #: 29
Topic #: 4
[All CIS-FSM Questions]

Where can you disable the accept or reject task option if business process dictates that field agents should not have the ability to accept or reject tasks?

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Suggested Answer: C, E, F, G, H

by Kyoko at Feb 11, 2025, 05:03 PM

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Stefania
26 days ago
Ah, the old 'disable task acceptance' trick. Next they'll be telling us we can't use the coffee machine without manager approval.
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Miriam
28 days ago
Disable task acceptance? What is this, communist Russia? Let the field agents accept all the tasks, I say!
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Isadora
1 months ago
A, for sure. Field Service Configuration Business Process is where the magic happens when it comes to controlling business processes.
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Isabelle
1 months ago
This is a tricky one. I'm leaning towards D, Field Service Configuration Add-Ons. Who knows what hidden gems might be lurking in there?
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Vincent
18 days ago
B) Dynamic Scheduling Configuration
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Vince
19 days ago
A) Field Service Configuration Business Process
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Magdalene
2 months ago
I'm going to go with B. Dynamic Scheduling Configuration sounds like the place to control task management options.
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Salome
12 days ago
Yeah, I agree. It makes sense that task management options would be controlled in the Dynamic Scheduling Configuration.
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Donette
19 days ago
I think B is the right choice too. Dynamic Scheduling Configuration seems like the right place to disable that option.
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Oren
2 months ago
Option C seems like the logical choice here. Field Service Properties is where I'd expect to find settings related to task acceptance and rejection.
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Dominque
2 months ago
I'm not sure, but I think C) Field Service Properties could also be a possibility.
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Elina
2 months ago
I agree with Lashaunda. The business process should dictate the task options.
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Lashaunda
2 months ago
I think the answer is A) Field Service Configuration Business Process.
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