ServiceNow CIS-FSM Exam - Topic 4 Question 22 Discussion

Actual exam question for ServiceNow's CIS-FSM exam

Question #: 22
Topic #: 4

[All CIS-FSM Questions]

What can customers use on the service portal to view and select available service windows?

AGenius bar
B Request catalog

CAppointment booking

DAgent calendar

Show Suggested Answer

Suggested Answer: C

by Franchesca at Sep 18, 2024, 08:29 PM

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Nobuko

5 months ago

Not sure about that, I thought it was the Request catalog.

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Dorian

5 months ago

Wait, can you really book appointments through that?

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Gail

5 months ago

I agree, Appointment booking makes the most sense.

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Selene

6 months ago

Definitely not the Genius bar!

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Altha

6 months ago

I think it's the Appointment booking option.

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Reuben

6 months ago

Genius bar sounds familiar, but I don't think it's the right choice for viewing service windows. I might go with Appointment booking.

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Merissa

6 months ago

I feel like the Agent calendar could be relevant, but it seems more like a tool for agents rather than customers.

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Lisandra

6 months ago

I remember something about the Request catalog being related to services, but I can't recall if it includes service windows.

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Dacia

7 months ago

I think customers might use the Appointment booking option to select service windows, but I'm not entirely sure.

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Avery

7 months ago

I'm a little confused by this question. I'm not sure if the Genius bar or Request catalog would be used for selecting service windows. I'll have to re-read the question and options more closely.

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Melodie

7 months ago

Okay, let me see here. The question is asking what customers can use to view and select service windows, so I'm going to go with Appointment booking.

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Zena

7 months ago

Hmm, I'm not totally sure about this one. I'm debating between Appointment booking and Agent calendar. I'll have to think it through carefully.

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Merri

7 months ago

This seems pretty straightforward. I think the answer is Appointment booking.

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Craig

2 years ago

Hold up, did someone say Genius bar? That's more like an Apple store than a service portal! Maybe they're trying to trick us with that one.

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Helga

1 year ago

D) Agent calendar

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Chanel

1 year ago

C) Appointment booking

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Jaclyn

2 years ago

A) Genius bar

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Nicholle

2 years ago

D) Agent calendar seems like the best option. Customers can see the schedules of the agents and pick a convenient time for their service.

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Devora

2 years ago

I think B) Request catalog is the way to go. Customers can probably browse through the available service options and select their preferred time slot.

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