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ServiceNow Exam CIS-FSM Topic 3 Question 32 Discussion

Actual exam question for ServiceNow's CIS-FSM exam
Question #: 32
Topic #: 3
[All CIS-FSM Questions]

Where can dispatchers view the location history of field agents to track and review their activities over a historical period?

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Suggested Answer: A

by Lennie at Apr 06, 2025, 09:57 PM

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Hubert
13 days ago
This is a no-brainer. Dispatchers need to keep an eye on their team, so A) Agent Location History Map is the way to go. Although, I do wonder if they can see where the agents have hidden their snack stashes...
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Pearline
30 days ago
Wait, is this a trick question? If the dispatchers can't see where their agents are, how are they supposed to do their job? A) has to be the right answer.
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Doretha
18 days ago
A) Agent Location History Map
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Sherill
1 months ago
D) My Dispatch Queue? Really? That's just for managing your own tasks, not tracking agent locations. A) is the obvious answer.
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Raina
16 days ago
D) My Dispatch Queue? Really? That's just for managing your own tasks, not tracking agent locations. A) is the obvious answer.
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Elmira
19 days ago
C) Dispatch Map
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Geraldine
26 days ago
A) Agent Location History Map
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Jacquelyne
1 months ago
Hmm, I'm going with B) Territory Management. Dispatchers need to know the boundaries and coverage areas, don't they?
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Jeniffer
1 months ago
Option C) Dispatch Map sounds like the most logical choice here. That's where I'd expect to see the location history.
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Carmen
1 months ago
I'm not sure, but I think it could also be C) Dispatch Map, as it sounds like a tool for tracking agent activities.
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Candida
1 months ago
I'm pretty sure it's A) Agent Location History Map. Dispatchers need to be able to track the movements of their field agents, right?
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Tish
24 hours ago
I agree, having access to the location history helps dispatchers make informed decisions and optimize routes for field agents.
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Gail
23 days ago
It's important for dispatchers to track the movements of field agents to ensure efficiency and productivity.
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Louann
29 days ago
Yes, you're correct. Dispatchers can view the location history of field agents on the Agent Location History Map.
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Lemuel
2 months ago
I agree with Goldie, because dispatchers need to track the location history of field agents.
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Goldie
2 months ago
I think the answer is A) Agent Location History Map.
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