ServiceNow Exam CIS-FSM Topic 3 Question 32 Discussion

Actual exam question for ServiceNow's CIS-FSM exam

Question #: 32
Topic #: 3

Where can dispatchers view the location history of field agents to track and review their activities over a historical period?

AAgent Location History Map

BTerritory Management

CDispatch Map

DMy Dispatch Queue

Show Suggested Answer

Suggested Answer: A

by Lennie at Apr 06, 2025, 09:57 PM

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Hubert

3 months ago

This is a no-brainer. Dispatchers need to keep an eye on their team, so A) Agent Location History Map is the way to go. Although, I do wonder if they can see where the agents have hidden their snack stashes...

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Jonelle

1 months ago

Haha, I don't think the location history map shows that kind of detail!

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Esteban

2 months ago

I wonder if they can see where agents hide their snack stashes on the map.

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Jean

2 months ago

Yeah, that's where dispatchers can view the location history of agents over time.

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Mary

2 months ago

I think A) Agent Location History Map is the best option for tracking field agents.

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Pearline

3 months ago

Wait, is this a trick question? If the dispatchers can't see where their agents are, how are they supposed to do their job? A) has to be the right answer.

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Floyd

2 months ago

C) Dispatch Map

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Gregoria

2 months ago

Exactly, dispatchers need to have access to the location history of field agents to effectively track and review their activities.

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Doretha

3 months ago

A) Agent Location History Map

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Sherill

3 months ago

D) My Dispatch Queue? Really? That's just for managing your own tasks, not tracking agent locations. A) is the obvious answer.

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Raina

3 months ago

D) My Dispatch Queue? Really? That's just for managing your own tasks, not tracking agent locations. A) is the obvious answer.

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Elmira

3 months ago

C) Dispatch Map

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Geraldine

3 months ago

A) Agent Location History Map

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Jacquelyne

3 months ago

Hmm, I'm going with B) Territory Management. Dispatchers need to know the boundaries and coverage areas, don't they?

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Jeniffer

3 months ago

Option C) Dispatch Map sounds like the most logical choice here. That's where I'd expect to see the location history.

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Carmen

4 months ago

I'm not sure, but I think it could also be C) Dispatch Map, as it sounds like a tool for tracking agent activities.

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Candida

4 months ago

I'm pretty sure it's A) Agent Location History Map. Dispatchers need to be able to track the movements of their field agents, right?

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Noemi

2 months ago

Absolutely, being able to review the historical movements of field agents can also help in improving overall performance and customer satisfaction.

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Cherry

2 months ago

I think having access to the location history helps in making informed decisions and optimizing routes for field agents.

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Evelynn

2 months ago

It's important for dispatchers to track the activities of field agents to ensure efficiency and productivity.

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Keva

2 months ago

Yes, you are correct. Dispatchers can view the location history of field agents on the Agent Location History Map.

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Helaine

2 months ago

Being able to review the activities of field agents over a historical period can also help in performance evaluations and training.

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Tish

2 months ago

I agree, having access to the location history helps dispatchers make informed decisions and optimize routes for field agents.

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Gail

3 months ago

It's important for dispatchers to track the movements of field agents to ensure efficiency and productivity.

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Louann

3 months ago

Yes, you're correct. Dispatchers can view the location history of field agents on the Agent Location History Map.

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Lemuel

4 months ago

I agree with Goldie, because dispatchers need to track the location history of field agents.

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Goldie

4 months ago

I think the answer is A) Agent Location History Map.

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