ServiceNow Exam CIS-FSM Topic 3 Question 16 Discussion

Actual exam question for ServiceNow's CIS-FSM exam

Question #: 16
Topic #: 3

[All CIS-FSM Questions]

What can customer service agents use to create and view associated work order tasks for customer cases?

AAgent workbench

BService portal

CAgent workspace

DDispatcher workspace

Show Suggested Answer

Suggested Answer: D

by Freeman at Aug 02, 2024, 08:54 PM

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8 days ago

I'm not sure, but I think Service portal could also be used for this purpose.

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11 days ago

I agree with Nieves, Agent workbench seems like the right tool for creating and viewing work order tasks.

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12 days ago

I think customer service agents can use Agent workbench for that.

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