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ServiceNow Exam CIS-FSM Topic 3 Question 16 Discussion

Actual exam question for ServiceNow's CIS-FSM exam
Question #: 16
Topic #: 3
[All CIS-FSM Questions]

What can customer service agents use to create and view associated work order tasks for customer cases?

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Suggested Answer: D

by Freeman at Aug 02, 2024, 08:54 PM

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Eveline
3 months ago
Agent Workspace is the answer, no doubt about it. Unless you're trying to create a black hole or something, then the Dispatcher Workspace might come in handy.
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Weldon
3 months ago
Dispatcher Workspace? Sounds like something from a sci-fi movie. I'm sticking with Agent Workspace, it's the real deal.
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Linsey
2 months ago
Agent Workbench is also a good option to consider.
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Van
2 months ago
I prefer using the Service Portal for that.
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Rex
2 months ago
I agree, it's the real deal.
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Wilson
2 months ago
I think Agent Workspace is the way to go.
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Sheron
3 months ago
Service Portal? Nah, that's for the customers. We need something more agent-centric, like that Agent Workbench option.
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Audrie
2 months ago
I think Agent Workspace could also be a good option for agents to create and view work order tasks.
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Paris
2 months ago
Yeah, the Service Portal is more for customers to use.
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Derick
2 months ago
I agree, the Agent Workbench is definitely more agent-centric.
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Hildegarde
3 months ago
I'd say Agent Workspace is the way to go. It's our go-to tool for managing customer cases and creating those all-important work order tasks.
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Kallie
2 months ago
I prefer using Service Portal for handling customer cases and associated work order tasks.
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Jina
2 months ago
I think Agent Workbench could also be a good choice for creating and viewing work order tasks.
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Jolanda
2 months ago
I agree, Agent Workspace is definitely the best option for managing customer cases.
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Antonio
4 months ago
I'm not sure, but I think Service portal could also be used for this purpose.
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Franchesca
4 months ago
I agree with Nieves, Agent workbench seems like the right tool for creating and viewing work order tasks.
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Nieves
4 months ago
I think customer service agents can use Agent workbench for that.
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