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ServiceNow CIS-FSM Exam - Topic 2 Question 24 Discussion

Actual exam question for ServiceNow's CIS-FSM exam

Question #: 24
Topic #: 2

[All CIS-FSM Questions]

Which of the following resources are critical for a successful implementation? (Choose five.)

AChief Executive Officer

BCustomer Service Agent

CField service manager

DChief Information Officer

EField service agent

FSystem Administrator

GDispatcher

HQualifier

Show Suggested Answer

Suggested Answer: C, E, F, G, H

by Clare at Oct 24, 2024, 02:22 AM

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Flo

9 months ago

Not sure about the Field service manager being critical… really?

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Bobbye

10 months ago

Totally agree, a System Administrator is a must-have!

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Shaun

10 months ago

Wait, why is a Customer Service Agent on this list?

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Jesusita

10 months ago

I think a Dispatcher is super important too.

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Fairy

10 months ago

Definitely need a Chief Information Officer for this!

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Theresia

11 months ago

I know the CEO has to be involved, but I’m torn between the Customer Service Agent and the Field Service Agent for the other spots.

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Delisa

11 months ago

I feel like the Dispatcher might be important too, but I can't recall if they were mentioned in our study materials.

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Gilbert

11 months ago

I remember a practice question where we had to choose roles for project success, and I think the Field Service Manager was one of them.

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Arlyne

11 months ago

I think the Chief Information Officer is definitely critical for implementation, but I'm not sure about the others.

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Mariann

11 months ago

Hmm, I'm not entirely sure about this one. I'll need to review the options again and make sure I'm selecting the right 5 critical resources. I don't want to overthink it, but I also don't want to miss anything important.

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Twanna

11 months ago

I've got this! The key resources are the Chief Information Officer, System Administrator, Field Service Manager, Field Service Agent, and Dispatcher. Those are the ones that will be crucial for a successful implementation.

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Gilberto

11 months ago

I'm a bit unsure about this one. There are a lot of options, and I want to make sure I pick the right 5. I'll need to think it through step-by-step.

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Kirk

11 months ago

Okay, let's think this through. We need to choose 5 critical resources for a successful implementation. I'm going to read through the options carefully and select the ones that seem most important.

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Keshia

11 months ago

This question seems straightforward, but I want to make sure I understand the requirements before selecting the answers.

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Miles

2 years ago

This question is a real head-scratcher. Let me see... A, D, E, F, and G. The field service manager? More like the field service 'manager-of-chaos'!

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William

2 years ago

A, D, E, F, and G. Can't forget the customer service agent - they're the face of the implementation to the end-users!

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Lisha

2 years ago

Qualifier is essential for ensuring quality control in the implementation process.

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Sheldon

2 years ago

Field service manager and dispatcher play a key role in coordinating tasks and resources.

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Kanisha

2 years ago

I think having the Chief Information Officer and System Administrator is also important for technical support.

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Yasuko

2 years ago

I agree, the customer service agent is crucial for successful implementation.

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Rolland

2 years ago

Hmm, this is a tough one. I'm going to go with A, D, E, F, and H. The qualifier is a must-have, and the field agent can provide valuable on-the-ground feedback.

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Ricarda

2 years ago

I would choose A, D, E, F, and G. The field service agents and dispatcher are just as important as the leadership and IT staff.

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Cruz

2 years ago

System administrators are essential for managing the technical aspects of the implementation.

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Elza

2 years ago

Customer service agents play a vital role in maintaining customer satisfaction.

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Cordelia

2 years ago

I think having skilled field service agents and a reliable dispatcher are also key components.

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Rosann

2 years ago

Yes, having a good balance of resources from different areas is key to a successful implementation.

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Dolores

2 years ago

I think customer service agents and field service managers are also important for a successful implementation.

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Marta

2 years ago

I agree, having strong leadership and IT support is crucial for successful implementation.

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Wilbert

2 years ago

I agree, having strong leadership from the CEO and CIO is crucial for success.

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Willard

2 years ago

I agree with all of you. Having a well-rounded team with all these resources is key to a successful implementation.

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An

2 years ago

I believe having Customer Service Agents and Field Service Managers is essential for customer satisfaction and smooth operations.

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Shayne

2 years ago

A, D, F, G, and H seem like the key roles for a successful implementation. The CEO, CIO, and system admin are critical for oversight and technical support.

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Aja

2 years ago

The dispatcher plays a key role in coordinating resources efficiently.

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Alesia

2 years ago

The system administrator is crucial for technical support and maintenance.

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Launa

2 years ago

I agree, having the CEO involved ensures top-level support.

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Alise

2 years ago

I agree, having strong leadership is important. But I also think the System Administrator and Chief Information Officer are crucial for technical support.

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Hildred

2 years ago

I think the Chief Executive Officer is critical for a successful implementation.

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