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Which of the following choices explain differences between Service Mapping and Discovery? (Choose two.)
Discovery and Service Mapping are both products that help to identify and map the IT infrastructure and services in an organization. However, they have different approaches and objectives. Discovery uses IP address ranges as the starting point for finding devices and applications on the network, and then runs probes and sensors to collect information and classify them. Discovery focuses on inventory-related use-cases, such as asset management, configuration management, and compliance. Service Mapping uses entry points, such as URLs or host names, as the starting point for mapping business services and their dependencies. Service Mapping runs patterns, which are sequences of operations that follow the traffic connections between devices and applications, and then creates a service map that shows the logical and semantic relationships.Service Mapping focuses on service-related use-cases, such as service availability, impact analysis, and root cause analysis12.
1: ServiceNow Discovery Overview, page 9
2: ServiceNow Discovery Documentation, Service Mapping section