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What are the main KPIs for CMDB Health scorecard?
Choose 3 answers
Suggested Answer: A, B, C
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The main Key Performance Indicators (KPIs) for the CMDB Health scorecard in ServiceNow include Correctness, Completeness, and Staleness. These KPIs are critical for assessing the overall health and quality of the CMDB. Correctness refers to the accuracy of the data in the CMDB, Completeness measures whether all required CI data is present, and Staleness indicates the freshness or timeliness of the CI data. Compliance and Duplicates, while important, are not considered main KPIs in the context of the CMDB Health scorecard. Reference = ServiceNow CMDB documentation and CMDB Health Dashboard user guide, focusing on the key performance indicators for CMDB health.
29 comments · newest first
ME
Mertie
10 months ago
Completeness is a must, for sure!
BR
Brittney
11 months ago
I thought D was important too, but I guess not.
JA
Jamal
11 months ago
I’m not convinced about staleness being a key factor.
HI
Hillary
11 months ago
Wait, are duplicates really a KPI? That seems off.
XO
Xochitl
11 months ago
Definitely A, B, and C!
AL
Alonso
11 months ago
I think Duplicates might be a key factor as well, but I’m leaning more towards Correctness and Completeness as the top answers.
BO
Bonita
12 months ago
Compliance seems like it could be relevant too, but I don't remember if it was specifically mentioned as a KPI for the CMDB health scorecard.
NO
Nohemi
12 months ago
I'm a bit unsure about Staleness. I feel like it might be important, but I can't recall if it was one of the main KPIs we focused on.
BR
Britt
1 year ago
I remember we discussed the importance of Correctness and Completeness in our last study session. I think they are definitely two of the KPIs.
MA
Marisha
1 year ago
I've worked with CMDB data before, so I'm confident I can identify the 3 main KPIs for this question. Gotta remember to choose 3 though, not just 2.
TA
Tayna
1 year ago
Compliance and duplicates are also important for CMDB health, so I'll make sure to consider those in addition to the other options.
CH
Christiane
1 year ago
Hmm, I'm not too familiar with CMDB health scorecards. I'll need to think through the different aspects of CMDB data quality to identify the main KPIs.
MA
Maile
1 year ago
This seems like a straightforward question about CMDB health metrics. I'll focus on the key areas of correctness, completeness, and staleness.
RO
Rosenda
1 year ago
I believe Compliance should also be considered as a key KPI for CMDB Health scorecard.
MA
Margart
1 year ago
Haha, who needs a CMDB when you can just throw all your data in a spreadsheet? But for real, A, B, and D are the way to go.
WI
William
1 year ago
I agree with Misty, those are important factors for CMDB Health scorecard.
LE
Leonard
1 year ago
This is a tough one, but I think the right mix is B, C, and D. Completeness, staleness, and compliance - that's a winning combination!
DI
Diane
1 year ago
Compliance is important to ensure everything is up to standard.
AR
Artie
1 year ago
Staleness can really impact the accuracy of the data.
GR
Gracia
1 year ago
I agree, completeness is crucial for a healthy CMDB.
RE
Rebeca
1 year ago
E is a sneaky one, but it's so important to keep an eye on duplicates. I'd go with A, B, and E.
JE
Jestine
1 year ago
Correctness, Completeness, and Duplicates are definitely key KPIs to monitor.
LI
Lilli
1 year ago
I agree, duplicates can really mess up the data.
MI
Misty
1 year ago
I think the main KPIs are Correctness, Completeness, and Staleness.
LA
Lawrence
1 year ago
D is a must-have. Compliance is key for any CMDB, especially in regulated industries. A, B, and D for me.
LA
Lawrence
1 year ago
Definitely A, B, and C. I need my CMDB to be accurate, up-to-date, and comprehensive. Can't have any stale or duplicate data in there!
AS
Ashlyn
1 year ago
C) Staleness
GE
Gerald
1 year ago
B) Completeness
VE
Veronica
1 year ago
A) Correctness