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ServiceNow CIS-CSM Exam - Topic 6 Question 9 Discussion

Posted by Kiley on May 10, 2022 at 03:14 AM

Major Issue Management uses which one of the following capabilities?

Suggested Answer: B

https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/

customer-service-management/concept/major-issue-management.html

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11 comments · newest first
FE
Fernanda 12 months ago
C is all about asset management, but not really related here.
AN
Angella 12 months ago
I didn't even know there was a D option!
GE
Gene 1 year ago
Wait, are we sure about that? I thought it could be B too.
BE
Benedict 1 year ago
Agreed! That makes the most sense.
TA
Taryn 1 year ago
I think it's definitely A, Governance Risk and Control.
RO
Rosalind 1 year ago
I feel like record producers is definitely not the right answer. Governance Risk and Control seems more aligned with what we discussed in our sessions.
AR
Arthur 1 year ago
Asset management sounds familiar, but I can't recall if it directly ties to Major Issue Management. I might be mixing it up with another topic.
ES
Estrella 1 year ago
I remember practicing a question about targeted communications, but I don't think that's the main capability for Major Issue Management.
RA
Raul 1 year ago
I think Major Issue Management is related to Governance Risk and Control, but I'm not entirely sure. It feels like something we covered in class.
AN
Anglea 1 year ago
Hmm, this seems like a tricky one. I'll need to think through the requirements carefully to determine the right number of PVWAs.
AD
Adelaide 1 year ago
This seems like a straightforward question about project management techniques. I'll focus on identifying the diagram that uses the critical path method, since that's the key to determining the minimum project duration.
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