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ServiceNow CIS-CSM Exam - Topic 6 Question 9 Discussion

Major Issue Management uses which one of the following capabilities?
B) Targeted Communications
A) Governance Risk and Control
C) Asset management
D) Record producers

ServiceNow CIS-CSM Exam - Topic 6 Question 9 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 9
Topic #: 6
[All CIS-CSM Questions]

Major Issue Management uses which one of the following capabilities?

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Suggested Answer: B

https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/

customer-service-management/concept/major-issue-management.html

by Kiley at May 10, 2022, 03:14 AM

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Fernanda
9 months ago
C is all about asset management, but not really related here.
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Angella
9 months ago
I didn't even know there was a D option!
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Gene
9 months ago
Wait, are we sure about that? I thought it could be B too.
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Benedict
9 months ago
Agreed! That makes the most sense.
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Taryn
9 months ago
I think it's definitely A, Governance Risk and Control.
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Rosalind
10 months ago
I feel like record producers is definitely not the right answer. Governance Risk and Control seems more aligned with what we discussed in our sessions.
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Arthur
10 months ago
Asset management sounds familiar, but I can't recall if it directly ties to Major Issue Management. I might be mixing it up with another topic.
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Estrella
10 months ago
I remember practicing a question about targeted communications, but I don't think that's the main capability for Major Issue Management.
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Raul
10 months ago
I think Major Issue Management is related to Governance Risk and Control, but I'm not entirely sure. It feels like something we covered in class.
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Anglea
10 months ago
Hmm, this seems like a tricky one. I'll need to think through the requirements carefully to determine the right number of PVWAs.
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Adelaide
10 months ago
This seems like a straightforward question about project management techniques. I'll focus on identifying the diagram that uses the critical path method, since that's the key to determining the minimum project duration.
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