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ServiceNow CIS-CSM Exam - Topic 6 Question 8 Discussion

What is required to synchronize fields from a parent to a child case(s)?
C) No action required, this is a standard Customer Service Management feature
A) The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated
B) Major Issue Management needs to be installed and certain properties enabled
D) The role of sn_customerservice.customer_case_manager must be assigned

ServiceNow CIS-CSM Exam - Topic 6 Question 8 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 8
Topic #: 6
[All CIS-CSM Questions]

What is required to synchronize fields from a parent to a child case(s)?

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Suggested Answer: C

https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/

customer-service-management/task/config-major-case-synchronization.html

by Wilda at May 04, 2022, 09:50 AM

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Casie
10 months ago
I heard B is the most common requirement.
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Shad
10 months ago
I disagree, D is crucial for permissions.
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Rosalind
11 months ago
Wait, is it really C? That seems too easy.
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Hoa
11 months ago
Definitely A, you need that plugin!
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Justine
11 months ago
I think option B is correct, right?
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Wade
11 months ago
I vaguely recall that the customer_case_manager role might be important for case management, but I can't remember the specifics.
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Georgeanna
11 months ago
I’m leaning towards option C because it sounds like a standard feature, but I could be wrong.
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Desiree
11 months ago
I feel like I saw a question about Major Issue Management in practice, and it mentioned enabling properties, so that might be relevant here.
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Zona
11 months ago
I think I remember something about needing to activate a plugin for synchronization, but I'm not sure if it's the advanced one or something else.
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Erinn
11 months ago
Hmm, not sure I'm totally clear on the relationship between Azure Front Door, the custom domain, and the certificate management. I'll need to carefully read through the question again and make sure I understand all the requirements before attempting to solve this. Might be worth reviewing some Azure Front Door and certificate management documentation as well.
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Corrina
11 months ago
I think we discussed Synchronization in class being related to faster profile access, but I can't recall if it directly impacts desktop load times.
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Sabina
12 months ago
I'm pretty confident on this one. Postrenal AKI is when the problem is downstream of the kidneys, so it's not going to be something like benign prostatic hyperplasia or heart failure. The only option that fits is renal vein thrombosis, which would block the drainage of urine from the kidneys.
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Man
12 months ago
I'm not really sure if A is enough on its own... witnessing a misdemeanor seems too vague for an arrest without a warrant.
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