Discuss ServiceNow CIS-CSM Exam Topic 6 Question 8

What is required to synchronize fields from a parent to a child case(s)?

AThe advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated

BMajor Issue Management needs to be installed and certain properties enabled

CNo action required, this is a standard Customer Service Management feature

DThe role of sn_customerservice.customer_case_manager must be assigned

Suggested Answer: C

https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/

customer-service-management/task/config-major-case-synchronization.html

Get Premium CIS-CSM Questions as Interactive Web-Based Practice Test or PDF Real Exam Format Detailed Explanations Instant Access Get Your Practice Test

13 comments · newest first

Casie 12 months ago

I heard B is the most common requirement.

Shad 12 months ago

I disagree, D is crucial for permissions.

Rosalind 1 year ago

Wait, is it really C? That seems too easy.

Hoa 1 year ago

Definitely A, you need that plugin!

Justine 1 year ago

I think option B is correct, right?

Wade 1 year ago

I vaguely recall that the customer_case_manager role might be important for case management, but I can't remember the specifics.

Georgeanna 1 year ago

I’m leaning towards option C because it sounds like a standard feature, but I could be wrong.

Desiree 1 year ago

I feel like I saw a question about Major Issue Management in practice, and it mentioned enabling properties, so that might be relevant here.

Zona 1 year ago

I think I remember something about needing to activate a plugin for synchronization, but I'm not sure if it's the advanced one or something else.

Erinn 1 year ago

Hmm, not sure I'm totally clear on the relationship between Azure Front Door, the custom domain, and the certificate management. I'll need to carefully read through the question again and make sure I understand all the requirements before attempting to solve this. Might be worth reviewing some Azure Front Door and certificate management documentation as well.

Corrina 1 year ago

I think we discussed Synchronization in class being related to faster profile access, but I can't recall if it directly impacts desktop load times.

Sabina 1 year ago

I'm pretty confident on this one. Postrenal AKI is when the problem is downstream of the kidneys, so it's not going to be something like benign prostatic hyperplasia or heart failure. The only option that fits is renal vein thrombosis, which would block the drainage of urine from the kidneys.

Man 1 year ago

I'm not really sure if A is enough on its own... witnessing a misdemeanor seems too vague for an arrest without a warrant.

ServiceNow CIS-CSM Exam - Topic 6 Question 8 Discussion