ServiceNow Exam CIS-CSM Topic 6 Question 71 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 71
Topic #: 6

[All CIS-CSM Questions]

What are the types of matching criteria for Customer Service? (Choose four.)

AMatching Skills Most Voted

BLast Assigned Most Voted

CCertifications

DDistance

EAssigned Cases Most Voted

FAvailability Today Most Voted

GPartner Hours

Show Suggested Answer

Suggested Answer: A, B, E, F

by Nicholle at May 31, 2024, 09:23 AM

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Gilberto

1 years ago

I'm with Geoffrey and Kanisha on this one. A, C, D, and F seem like the most logical choices. Now, where's the free coffee for us exam takers?

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Rodolfo

1 years ago

I'm not sure about D, but A and F are definitely crucial for Customer Service matching.

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Lashaun

1 years ago

I think A and C are definitely important criteria for matching.

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Hayley

1 years ago

I agree with you, A, C, D, and F are the best choices.

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Junita

1 years ago

Haha, I'm just glad they didn't include 'Juggling Skills' as an option. That would be a bit of a stretch for customer service, don't you think?

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Kanisha

1 years ago

I'm not sure about B - Last Assigned Most Voted. Isn't that a bit outdated in today's customer service world? I'd go with A, C, D, and F.

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Dion

1 years ago

Yeah, I would prioritize Matching Skills, Certifications, Distance, and Availability Today for Customer Service matching.

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Cheryll

1 years ago

I think A, C, D, and F are definitely key criteria for matching in Customer Service.

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Bo

1 years ago

I agree, Last Assigned Most Voted might not be as relevant now. A, C, D, and F seem more important.

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Jacki

1 years ago

Hmm, I agree with Geoffrey, but I'd also include E - Assigned Cases Most Voted. That's an important factor too, right?

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Trinidad

1 years ago

I agree with Matching Skills and Certifications, but I think Availability Today Most Voted and Last Assigned Most Voted are also important criteria.

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Jamal

1 years ago

I think the types of matching criteria for Customer Service are Matching Skills, Certifications, Assigned Cases Most Voted, and Partner Hours.

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Geoffrey

1 years ago

I think the correct answer is A, C, D, and F. Matching skills, certifications, distance, and availability are crucial in customer service.

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Laurel

1 years ago

Last assigned and assigned cases most voted can also play a role in matching criteria for customer service.

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Gearldine

1 years ago

I think distance and availability today are also key factors in customer service matching criteria.

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Leonida

1 years ago

I think distance and availability today are also key factors in customer service matching criteria.

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Galen

1 years ago

I agree, matching skills and certifications are definitely important.

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Daniela

1 years ago

I agree, matching skills and certifications are definitely important.

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