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ServiceNow CIS-CSM Exam - Topic 6 Question 7 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 7
Topic #: 6
[All CIS-CSM Questions]

Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)

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Suggested Answer: B, C, D

When your mobile device is offline, you can execute assigned tasks at the task location, manage assets, track the time stamp of updated tasks, and close work orders and work order tasks. The data for tasks performed offline is stored in the device cache and synchronized when the device goes online.


https://docs.servicenow.com/bundle/madrid-field-service-management/page/product/field-servicemanagement/concept/mobile-experience-fsm.html

by Justine at May 05, 2022, 11:01 PM

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Dusti
4 months ago
Yeah, managing assets is a no-go without a connection!
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Coral
4 months ago
Wait, can you really manage cases offline? That seems off.
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Carla
5 months ago
Agree, executing assigned tasks works without internet too.
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Carmen
5 months ago
I thought managing requests was also possible offline?
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Elizabeth
5 months ago
You can definitely close work orders offline!
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Joaquin
5 months ago
I’m pretty confident that managing assets can be done offline, but I need to double-check about closing work orders.
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Serina
5 months ago
I feel like managing cases might not be possible offline, but I can't recall the exact details.
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Felice
5 months ago
I remember practicing a question like this, and I think executing assigned tasks is definitely one of the options.
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Santos
5 months ago
I think we can manage requests offline, but I'm not entirely sure about closing work orders.
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Yuriko
5 months ago
This looks like a pretty straightforward question. I think I've got a good handle on SOAP-based web services, so I'll just read through the options carefully and select the best one.
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Giovanna
5 months ago
I vaguely recall discussions about DoS attacks in relation to MSPs, and I think they can be a vulnerability, so I might go with true.
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Justine
5 months ago
This looks like a pretty straightforward question about how if-then rules are processed. I think I've got a good handle on this concept, so I'll give it a shot.
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Gerald
6 months ago
Okay, I've got this. Encrypting data at the field level and controlling the encryption keys is definitely the way to go. That way, even if the data mining process uncovers something sensitive, it'll be protected by the encryption. Solid strategy.
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