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ServiceNow CIS-CSM Exam - Topic 6 Question 7 Discussion

Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)
B) Execute assigned tasks and C) Close work orders and D) Manage cases
A) Manage requests
E) Manage assets

ServiceNow CIS-CSM Exam - Topic 6 Question 7 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 7
Topic #: 6
[All CIS-CSM Questions]

Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)

Show Suggested Answer Hide Answer
Suggested Answer: B, C, D

When your mobile device is offline, you can execute assigned tasks at the task location, manage assets, track the time stamp of updated tasks, and close work orders and work order tasks. The data for tasks performed offline is stored in the device cache and synchronized when the device goes online.


https://docs.servicenow.com/bundle/madrid-field-service-management/page/product/field-servicemanagement/concept/mobile-experience-fsm.html

by Justine at May 05, 2022, 11:01 PM

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Dusti
10 months ago
Yeah, managing assets is a no-go without a connection!
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Coral
10 months ago
Wait, can you really manage cases offline? That seems off.
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Carla
11 months ago
Agree, executing assigned tasks works without internet too.
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Carmen
11 months ago
I thought managing requests was also possible offline?
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Elizabeth
11 months ago
You can definitely close work orders offline!
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Joaquin
11 months ago
I’m pretty confident that managing assets can be done offline, but I need to double-check about closing work orders.
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Serina
11 months ago
I feel like managing cases might not be possible offline, but I can't recall the exact details.
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Felice
11 months ago
I remember practicing a question like this, and I think executing assigned tasks is definitely one of the options.
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Santos
11 months ago
I think we can manage requests offline, but I'm not entirely sure about closing work orders.
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Yuriko
11 months ago
This looks like a pretty straightforward question. I think I've got a good handle on SOAP-based web services, so I'll just read through the options carefully and select the best one.
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Giovanna
11 months ago
I vaguely recall discussions about DoS attacks in relation to MSPs, and I think they can be a vulnerability, so I might go with true.
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Justine
11 months ago
This looks like a pretty straightforward question about how if-then rules are processed. I think I've got a good handle on this concept, so I'll give it a shot.
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Gerald
12 months ago
Okay, I've got this. Encrypting data at the field level and controlling the encryption keys is definitely the way to go. That way, even if the data mining process uncovers something sensitive, it'll be protected by the encryption. Solid strategy.
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