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ServiceNow CIS-CSM Exam - Topic 6 Question 7 Discussion

Posted by Justine on May 05, 2022 at 11:01 PM

Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)

Suggested Answer: B, C, D

When your mobile device is offline, you can execute assigned tasks at the task location, manage assets, track the time stamp of updated tasks, and close work orders and work order tasks. The data for tasks performed offline is stored in the device cache and synchronized when the device goes online.


https://docs.servicenow.com/bundle/madrid-field-service-management/page/product/field-servicemanagement/concept/mobile-experience-fsm.html

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13 comments · newest first
DU
Dusti 12 months ago
Yeah, managing assets is a no-go without a connection!
CO
Coral 12 months ago
Wait, can you really manage cases offline? That seems off.
CA
Carla 1 year ago
Agree, executing assigned tasks works without internet too.
CA
Carmen 1 year ago
I thought managing requests was also possible offline?
EL
Elizabeth 1 year ago
You can definitely close work orders offline!
JO
Joaquin 1 year ago
I’m pretty confident that managing assets can be done offline, but I need to double-check about closing work orders.
SE
Serina 1 year ago
I feel like managing cases might not be possible offline, but I can't recall the exact details.
FE
Felice 1 year ago
I remember practicing a question like this, and I think executing assigned tasks is definitely one of the options.
SA
Santos 1 year ago
I think we can manage requests offline, but I'm not entirely sure about closing work orders.
YU
Yuriko 1 year ago
This looks like a pretty straightforward question. I think I've got a good handle on SOAP-based web services, so I'll just read through the options carefully and select the best one.
GI
Giovanna 1 year ago
I vaguely recall discussions about DoS attacks in relation to MSPs, and I think they can be a vulnerability, so I might go with true.
JU
Justine 1 year ago
This looks like a pretty straightforward question about how if-then rules are processed. I think I've got a good handle on this concept, so I'll give it a shot.
GE
Gerald 1 year ago
Okay, I've got this. Encrypting data at the field level and controlling the encryption keys is definitely the way to go. That way, even if the data mining process uncovers something sensitive, it'll be protected by the encryption. Solid strategy.
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