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ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer's Twitter profile details?
Suggested Answer: D
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12 comments · newest first
RU
Rueben
12 months ago
Wait, can we even store Twitter details in ServiceNow?
SH
Shantell
12 months ago
Not sure if Social Profile is really the right choice here...
TE
Teri
1 year ago
I thought it would be Account, but D makes more sense.
HE
Hector
1 year ago
Totally agree, Social Profile is the way to go!
CH
Charisse
1 year ago
D seems like the best fit for storing Twitter profiles.
LA
Lavonna
1 year ago
I don’t recall seeing anything about storing Twitter profiles in the Personnel File. That seems off.
DA
Darnell
1 year ago
I feel like the Account option could work too, but I’m leaning towards Social Profile since it specifically mentions social media.
OT
Otis
1 year ago
I'm not entirely sure, but I remember a practice question where we discussed how customer profiles are managed. Could it be the Consumer entity?
BE
Bernardine
1 year ago
I think the Social Profile entity might be the right choice since it sounds like it would store social media details.
AM
Amber
1 year ago
I'm a little unsure between C and D. They both mention something about the MCU selection, but D seems more specific about the criteria. I'll have to double-check the details to make the final call.
JA
Jacquelyne
1 year ago
Hmm, I'm a bit confused by the condition where the storeId doesn't match the itemId. I'll need to make sure I understand that part clearly before attempting to solve this.
RE
Reed
1 year ago
I think the answer is D. terraform apply is the command to create the resources described in the Terraform scripts.