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________________ is a role for managing all of the cases in an account and any related child accounts.
Options are :
Suggested Answer: E
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12 comments · newest first
MA
Mari
12 months ago
Totally with you on the Partner admin being the right choice!
LY
Lyla
12 months ago
Wait, I thought the Consumer role handled cases too?
FA
Fannie
1 year ago
Isn't it the Customer case manager? Seems like a fit.
BO
Bobbye
1 year ago
Nah, I believe it's the Customer administrator.
CU
Curt
1 year ago
I think it's definitely the Partner administrator role.
MA
Magnolia
1 year ago
I'm leaning towards "Customer," but I remember there being distinctions between the roles that could confuse me.
TA
Tambra
1 year ago
I feel like "Partner administrator" could also fit, but I need to double-check what the role entails.
HE
Herminia
1 year ago
I think the answer might be "Customer case manager," but I'm not entirely sure. I remember something about managing cases.
SA
Samira
1 year ago
I practiced a similar question, and I think "Customer administrator" was mentioned as a role for managing accounts.
ST
Stephaine
1 year ago
Hmm, this is a tricky one. I'm not entirely sure about the difference between some of these options. I'll have to think it through and try to eliminate the less relevant choices.
MA
Magda
1 year ago
Ah, I remember learning about this in class. The backlog refinement process is all about understanding the user needs and goals, so I'm confident option B is the right answer here.
ON
Onita
1 year ago
I can't recall this exactly, but I think I learned that only opportunities and threats are external. So, maybe D is the right answer?