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ServiceNow CIS-CSM Exam - Topic 6 Question 30 Discussion

________________ is a role for managing all of the cases in an account and any related child accounts.Options are :
E) Customer case manager [sn_customerservice.customer_case_manager]
A) Partner administrator [sn_customerservice.partner_admin]
B) Consumer [sn_customerservice.consumer]
C) Customer [sn_customerservice.customer]
D) Partner [sn_customerservice.partner]
F) Customer administrator [sn_customerservice.customer_admin]

ServiceNow CIS-CSM Exam - Topic 6 Question 30 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 30
Topic #: 6
[All CIS-CSM Questions]

________________ is a role for managing all of the cases in an account and any related child accounts.

Options are :

Show Suggested Answer Hide Answer
Suggested Answer: E

by Lorean at May 07, 2022, 05:32 PM

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Mari
10 months ago
Totally with you on the Partner admin being the right choice!
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Lyla
10 months ago
Wait, I thought the Consumer role handled cases too?
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Fannie
11 months ago
Isn't it the Customer case manager? Seems like a fit.
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Bobbye
11 months ago
Nah, I believe it's the Customer administrator.
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Curt
11 months ago
I think it's definitely the Partner administrator role.
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Magnolia
11 months ago
I'm leaning towards "Customer," but I remember there being distinctions between the roles that could confuse me.
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Tambra
11 months ago
I feel like "Partner administrator" could also fit, but I need to double-check what the role entails.
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Herminia
11 months ago
I think the answer might be "Customer case manager," but I'm not entirely sure. I remember something about managing cases.
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Samira
11 months ago
I practiced a similar question, and I think "Customer administrator" was mentioned as a role for managing accounts.
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Stephaine
11 months ago
Hmm, this is a tricky one. I'm not entirely sure about the difference between some of these options. I'll have to think it through and try to eliminate the less relevant choices.
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Magda
11 months ago
Ah, I remember learning about this in class. The backlog refinement process is all about understanding the user needs and goals, so I'm confident option B is the right answer here.
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Onita
12 months ago
I can't recall this exactly, but I think I learned that only opportunities and threats are external. So, maybe D is the right answer?
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