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ServiceNow CIS-CSM Exam - Topic 6 Question 1 Discussion

Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)
B) Auto Assessment and D) Update Case Entitlement
A) Apply Role by Customer
C) Change Update to Close

ServiceNow CIS-CSM Exam - Topic 6 Question 1 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 1
Topic #: 6
[All CIS-CSM Questions]

Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)

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Suggested Answer: B, D

by Aliza at May 06, 2022, 10:09 AM

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Lyndia
8 months ago
A and D are the right choices, no doubt!
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Dacia
8 months ago
Wait, are we sure about A? Seems off to me.
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Pedro
8 months ago
Pretty sure B is also included, but not 100% on that.
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Lindsey
9 months ago
I agree, A and D are definitely part of it!
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Carole
9 months ago
I think it's A and D for sure.
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Karl
9 months ago
I feel like "Change Update to Close" could be relevant, but I need to double-check if it’s actually part of the baseline configuration.
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Lovetta
9 months ago
I’m a bit confused; I thought "Auto Assessment" was part of the configuration, but I can't recall if it was specifically for Customer Service Management.
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Susana
9 months ago
I remember practicing a question about case management rules, and "Update Case Entitlement" sounds familiar.
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Torie
10 months ago
I think "Apply Role by Customer" might be one of the business rules, but I'm not entirely sure about the second one.
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Rikki
10 months ago
I think the answer is B - the reasons behind the change initiative and the priorities for implementation should be included in the communication plan. That seems like key information to communicate to stakeholders.
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King
10 months ago
Okay, let's see. I think forecasting long-term demand is definitely a key issue, as the firm needs to understand the potential market size and growth. Analyzing competitor behavior is also crucial to understand the competitive landscape.
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Vince
10 months ago
Hmm, I'm not entirely sure about this one. I think the measure might be changeable, but I'm not 100% confident. I'll have to think it through.
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Junita
10 months ago
I remember something about mobile apps providing better user engagement, but for the widest audience, wouldn't a traditional website be more inclusive?
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