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Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)
Suggested Answer: B, D
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13 comments · newest first
LY
Lyndia
11 months ago
A and D are the right choices, no doubt!
DA
Dacia
11 months ago
Wait, are we sure about A? Seems off to me.
PE
Pedro
11 months ago
Pretty sure B is also included, but not 100% on that.
LI
Lindsey
12 months ago
I agree, A and D are definitely part of it!
CA
Carole
12 months ago
I think it's A and D for sure.
KA
Karl
1 year ago
I feel like "Change Update to Close" could be relevant, but I need to double-check if it’s actually part of the baseline configuration.
LO
Lovetta
1 year ago
I’m a bit confused; I thought "Auto Assessment" was part of the configuration, but I can't recall if it was specifically for Customer Service Management.
SU
Susana
1 year ago
I remember practicing a question about case management rules, and "Update Case Entitlement" sounds familiar.
TO
Torie
1 year ago
I think "Apply Role by Customer" might be one of the business rules, but I'm not entirely sure about the second one.
RI
Rikki
1 year ago
I think the answer is B - the reasons behind the change initiative and the priorities for implementation should be included in the communication plan. That seems like key information to communicate to stakeholders.
KI
King
1 year ago
Okay, let's see. I think forecasting long-term demand is definitely a key issue, as the firm needs to understand the potential market size and growth. Analyzing competitor behavior is also crucial to understand the competitive landscape.
VI
Vince
1 year ago
Hmm, I'm not entirely sure about this one. I think the measure might be changeable, but I'm not 100% confident. I'll have to think it through.
JU
Junita
1 year ago
I remember something about mobile apps providing better user engagement, but for the widest audience, wouldn't a traditional website be more inclusive?