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ServiceNow CIS-CSM Exam - Topic 6 Question 1 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 1
Topic #: 6
[All CIS-CSM Questions]

Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)

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Suggested Answer: B, D

by Aliza at May 06, 2022, 10:09 AM

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Lyndia
3 months ago
A and D are the right choices, no doubt!
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Dacia
4 months ago
Wait, are we sure about A? Seems off to me.
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Pedro
4 months ago
Pretty sure B is also included, but not 100% on that.
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Lindsey
4 months ago
I agree, A and D are definitely part of it!
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Carole
4 months ago
I think it's A and D for sure.
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Karl
5 months ago
I feel like "Change Update to Close" could be relevant, but I need to double-check if it’s actually part of the baseline configuration.
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Lovetta
5 months ago
I’m a bit confused; I thought "Auto Assessment" was part of the configuration, but I can't recall if it was specifically for Customer Service Management.
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Susana
5 months ago
I remember practicing a question about case management rules, and "Update Case Entitlement" sounds familiar.
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Torie
5 months ago
I think "Apply Role by Customer" might be one of the business rules, but I'm not entirely sure about the second one.
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Rikki
5 months ago
I think the answer is B - the reasons behind the change initiative and the priorities for implementation should be included in the communication plan. That seems like key information to communicate to stakeholders.
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King
5 months ago
Okay, let's see. I think forecasting long-term demand is definitely a key issue, as the firm needs to understand the potential market size and growth. Analyzing competitor behavior is also crucial to understand the competitive landscape.
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Vince
5 months ago
Hmm, I'm not entirely sure about this one. I think the measure might be changeable, but I'm not 100% confident. I'll have to think it through.
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Junita
6 months ago
I remember something about mobile apps providing better user engagement, but for the widest audience, wouldn't a traditional website be more inclusive?
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