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A customer service manager would like to limit the reading and creation of knowledge articles within a specific Knowledge Base to the Customer Support group only. Which features should be used to accomplish this? (Choose two.)
Suggested Answer: A, D
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46 comments · newest first
VI
Virgie
10 months ago
Wait, can you really hide the Knowledge Base completely?
SH
Shelba
11 months ago
Totally agree, A and D make sense!
JO
Jody
11 months ago
I’m not sure about B, seems like a hassle to whitelist everyone.
GE
Georgene
11 months ago
A and C could work too, but I think D is essential!
CH
Chantell
11 months ago
A and D are the right choices for limiting access.
CH
Chuck
11 months ago
Hiding the Knowledge Base sounds like it could work, but I don't think C is what the manager wants.
MA
Marla
12 months ago
I practiced a similar question, and I feel like A is definitely one of the answers, but I can't recall the second one.
AL
Alethea
12 months ago
I think whitelisting could be a way to limit access, but I'm not sure if B is the best choice here.
MA
Marci
1 year ago
I remember something about user criteria being important for controlling access, so maybe A and D?
JU
Judy
1 year ago
A and D seem like the logical choices here. Restricting read and create permissions to the Customer Support group should do the trick. I'm feeling good about this one.
VE
Verlene
1 year ago
Okay, let's see. I'm thinking A and B would be the best options to accomplish the goal of limiting access to the Customer Support group only. I feel pretty good about that.
AL
Alisha
1 year ago
Hmm, I'm not sure about this one. I think A and B might be the right choices, but I'm not completely confident. I'll have to think it through carefully.
TI
Tijuana
1 year ago
This seems straightforward - I'd go with options A and D to limit read and create access to the Customer Support group.
JU
Justine
1 year ago
A and D, all the way. Gotta keep those articles on lockdown, or the customers might start thinking they know stuff!
MA
Margarita
1 year ago
Agreed, limiting access is key to maintaining the integrity of the knowledge base.
SI
Simona
1 year ago
D) Cannot Contribute user criteria
CA
Carmela
1 year ago
A) Can Read user criteria
AR
Arlette
1 year ago
Exactly, we need to control who can access and edit those articles.
MI
Micaela
1 year ago
D) Cannot Contribute user criteria
SI
Sina
1 year ago
A) Can Read user criteria
SH
Shanice
1 year ago
C and D, definitely. Hiding the knowledge base from the portal is a classic move. Sneaky, but effective!
CH
Chantell
1 year ago
I'm going with A and D. Sounds like the easiest way to control who can read and create articles. Don't want any leaks!
LI
Lilli
1 year ago
It's important to restrict access to maintain confidentiality.
JU
Julio
1 year ago
Agreed, those features will help control who can view and contribute.
NI
Nidia
1 year ago
A and D are the best options to limit access.
JE
Jesus
2 years ago
Hmm, B and C seem like they'd do the trick. Hide that knowledge base from everyone but the support crew!
AS
Ashley
1 year ago
User 4: Sounds good, let's make those changes.
BR
Brinda
1 year ago
User 3: Agreed, that way only the Customer Support group can access it.
LE
Leota
1 year ago
User 2: Yeah, we should definitely hide it from everyone else.
RO
Rozella
1 year ago
User 1: I think B and C are the way to go.
LA
Laurel
1 year ago
D) Cannot Contribute user criteria
TY
Tyisha
1 year ago
C) Hide the Knowledge Base from the Knowledge Base Portal
JA
Janna
1 year ago
B) Whitelist all other groups from the Knowledge Base
YU
Yuki
1 year ago
A) Can Read user criteria
VI
Vicky
2 years ago
I'm not sure about B) Whitelist all other groups. It might give access to unintended users.
HA
Hailey
2 years ago
I agree with Mammie. Also, D) Cannot Contribute user criteria should be used to restrict creation.
TW
Twana
2 years ago
I think A and D are the way to go. Gotta keep that knowledge locked down, you know?
JU
Julio
1 year ago
Pauline: Exactly, we need to limit who can read and contribute to the knowledge base.
MI
Ming
1 year ago
User 3: So, only the Customer Support group should have access to those articles.
PA
Pauline
1 year ago
User 2: Yeah, we definitely need to keep that knowledge secure.
TW
Twana
1 year ago
User 1: I agree, A and D seem like the best options to restrict access.
JA
Jamal
1 year ago
Definitely, it's important to limit access to certain groups to maintain the integrity of the information.
UL
Ulysses
1 year ago
That makes sense. We need to control who can access and contribute to the knowledge base.
IZ
Izetta
1 year ago
D) Cannot Contribute user criteria
GI
Gilma
2 years ago
A) Can Read user criteria
MA
Mammie
2 years ago
I think A) Can Read user criteria should be used to limit access.