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ServiceNow CIS-CSM Exam - Topic 5 Question 92 Discussion

A customer service manager would like to limit the reading and creation of knowledge articles within a specific Knowledge Base to the Customer Support group only. Which features should be used to accomplish this? (Choose two.)
A) Can Read user criteria and D) Cannot Contribute user criteria
B) Whitelist all other groups from the Knowledge Base
C) Hide the Knowledge Base from the Knowledge Base Portal

ServiceNow CIS-CSM Exam - Topic 5 Question 92 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 92
Topic #: 5
[All CIS-CSM Questions]

A customer service manager would like to limit the reading and creation of knowledge articles within a specific Knowledge Base to the Customer Support group only. Which features should be used to accomplish this? (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: A, D

by Buddy at Apr 04, 2025, 10:04 AM

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Virgie
7 months ago
Wait, can you really hide the Knowledge Base completely?
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Shelba
7 months ago
Totally agree, A and D make sense!
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Jody
8 months ago
I’m not sure about B, seems like a hassle to whitelist everyone.
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Georgene
8 months ago
A and C could work too, but I think D is essential!
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Chantell
8 months ago
A and D are the right choices for limiting access.
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Chuck
8 months ago
Hiding the Knowledge Base sounds like it could work, but I don't think C is what the manager wants.
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Marla
9 months ago
I practiced a similar question, and I feel like A is definitely one of the answers, but I can't recall the second one.
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Alethea
9 months ago
I think whitelisting could be a way to limit access, but I'm not sure if B is the best choice here.
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Marci
9 months ago
I remember something about user criteria being important for controlling access, so maybe A and D?
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Judy
9 months ago
A and D seem like the logical choices here. Restricting read and create permissions to the Customer Support group should do the trick. I'm feeling good about this one.
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Verlene
9 months ago
Okay, let's see. I'm thinking A and B would be the best options to accomplish the goal of limiting access to the Customer Support group only. I feel pretty good about that.
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Alisha
10 months ago
Hmm, I'm not sure about this one. I think A and B might be the right choices, but I'm not completely confident. I'll have to think it through carefully.
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Tijuana
10 months ago
This seems straightforward - I'd go with options A and D to limit read and create access to the Customer Support group.
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Justine
1 year ago
A and D, all the way. Gotta keep those articles on lockdown, or the customers might start thinking they know stuff!
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Margarita
1 year ago
Agreed, limiting access is key to maintaining the integrity of the knowledge base.
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Simona
1 year ago
D) Cannot Contribute user criteria
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Carmela
1 year ago
A) Can Read user criteria
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Arlette
1 year ago
Exactly, we need to control who can access and edit those articles.
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Micaela
1 year ago
D) Cannot Contribute user criteria
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Sina
1 year ago
A) Can Read user criteria
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Shanice
1 year ago
C and D, definitely. Hiding the knowledge base from the portal is a classic move. Sneaky, but effective!
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Chantell
1 year ago
I'm going with A and D. Sounds like the easiest way to control who can read and create articles. Don't want any leaks!
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Lilli
1 year ago
It's important to restrict access to maintain confidentiality.
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Julio
1 year ago
Agreed, those features will help control who can view and contribute.
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Nidia
1 year ago
A and D are the best options to limit access.
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Jesus
1 year ago
Hmm, B and C seem like they'd do the trick. Hide that knowledge base from everyone but the support crew!
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Ashley
1 year ago
User 4: Sounds good, let's make those changes.
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Brinda
1 year ago
User 3: Agreed, that way only the Customer Support group can access it.
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Leota
1 year ago
User 2: Yeah, we should definitely hide it from everyone else.
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Rozella
1 year ago
User 1: I think B and C are the way to go.
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Laurel
1 year ago
D) Cannot Contribute user criteria
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Tyisha
1 year ago
C) Hide the Knowledge Base from the Knowledge Base Portal
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Janna
1 year ago
B) Whitelist all other groups from the Knowledge Base
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Yuki
1 year ago
A) Can Read user criteria
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Vicky
1 year ago
I'm not sure about B) Whitelist all other groups. It might give access to unintended users.
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Hailey
1 year ago
I agree with Mammie. Also, D) Cannot Contribute user criteria should be used to restrict creation.
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Twana
1 year ago
I think A and D are the way to go. Gotta keep that knowledge locked down, you know?
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Julio
1 year ago
Pauline: Exactly, we need to limit who can read and contribute to the knowledge base.
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Ming
1 year ago
User 3: So, only the Customer Support group should have access to those articles.
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Pauline
1 year ago
User 2: Yeah, we definitely need to keep that knowledge secure.
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Twana
1 year ago
User 1: I agree, A and D seem like the best options to restrict access.
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Jamal
1 year ago
Definitely, it's important to limit access to certain groups to maintain the integrity of the information.
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Ulysses
1 year ago
That makes sense. We need to control who can access and contribute to the knowledge base.
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Izetta
1 year ago
D) Cannot Contribute user criteria
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Gilma
1 year ago
A) Can Read user criteria
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Mammie
1 year ago
I think A) Can Read user criteria should be used to limit access.
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