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ServiceNow Exam CIS-CSM Topic 5 Question 92 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 92
Topic #: 5
[All CIS-CSM Questions]

A customer service manager would like to limit the reading and creation of knowledge articles within a specific Knowledge Base to the Customer Support group only. Which features should be used to accomplish this? (Choose two.)

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Suggested Answer: A, D

by Buddy at Apr 04, 2025, 10:04 AM

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Justine
19 days ago
A and D, all the way. Gotta keep those articles on lockdown, or the customers might start thinking they know stuff!
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Shanice
23 days ago
C and D, definitely. Hiding the knowledge base from the portal is a classic move. Sneaky, but effective!
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Chantell
27 days ago
I'm going with A and D. Sounds like the easiest way to control who can read and create articles. Don't want any leaks!
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Jesus
1 months ago
Hmm, B and C seem like they'd do the trick. Hide that knowledge base from everyone but the support crew!
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Tyisha
7 days ago
C) Hide the Knowledge Base from the Knowledge Base Portal
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Janna
21 days ago
B) Whitelist all other groups from the Knowledge Base
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Yuki
29 days ago
A) Can Read user criteria
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Vicky
1 months ago
I'm not sure about B) Whitelist all other groups. It might give access to unintended users.
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Hailey
1 months ago
I agree with Mammie. Also, D) Cannot Contribute user criteria should be used to restrict creation.
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Twana
2 months ago
I think A and D are the way to go. Gotta keep that knowledge locked down, you know?
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Ulysses
20 hours ago
That makes sense. We need to control who can access and contribute to the knowledge base.
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Izetta
19 days ago
D) Cannot Contribute user criteria
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Gilma
1 months ago
A) Can Read user criteria
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Mammie
2 months ago
I think A) Can Read user criteria should be used to limit access.
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