ServiceNow Exam CIS-CSM Topic 5 Question 91 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 91
Topic #: 5

In Workspace Chat, agents have the ability to use quick actions to work more efficiently. What action does the /r quick action perform?

ARoutes the chat towards another group

BUses response templates to Insert as text in a conversation

CRolls up the current chat history towards an existing case

DRejects an incoming chat and moves it automatically to the general queue

Show Suggested Answer

Suggested Answer: C

by Hubert at Mar 18, 2025, 08:46 PM

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James

13 days ago

Personally, I'd use the /r quick action to summon a dragon to handle the chat for me. Efficiency through mystical means!

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Kiley

15 days ago

Option A? Routing the chat to another group? What is this, a choose-your-own-adventure book?

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Erinn

20 days ago

Hmm, I'm not sure about this one. But I'm definitely going to avoid option D, rejecting a chat and sending it to the general queue doesn't sound very efficient to me.

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Leila

23 days ago

I'm going to have to go with option C. Rolling up the chat history to an existing case makes the most sense for the /r quick action.

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Gearldine

3 days ago

I think option B is the correct answer. Using response templates can really speed up the conversation.

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2 months ago

User 1: What does the /r quick action do in Workspace Chat?

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