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ServiceNow Exam CIS-CSM Topic 5 Question 91 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 91
Topic #: 5
[All CIS-CSM Questions]

In Workspace Chat, agents have the ability to use quick actions to work more efficiently. What action does the /r quick action perform?

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Suggested Answer: C

by Hubert at Mar 18, 2025, 08:46 PM

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James
3 months ago
Personally, I'd use the /r quick action to summon a dragon to handle the chat for me. Efficiency through mystical means!
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Kiley
3 months ago
Option A? Routing the chat to another group? What is this, a choose-your-own-adventure book?
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Chaya
2 months ago
That makes sense. I can see how that would be really helpful for agents.
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Dell
2 months ago
Exactly! It saves time and ensures consistency in responses.
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Willetta
2 months ago
Oh, I see. So, the /r quick action helps agents respond quickly with pre-written messages?
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Reyes
2 months ago
No, it's not routing the chat to another group. It's actually using response templates to insert as text in a conversation.
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Erinn
3 months ago
Hmm, I'm not sure about this one. But I'm definitely going to avoid option D, rejecting a chat and sending it to the general queue doesn't sound very efficient to me.
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Leila
3 months ago
I'm going to have to go with option C. Rolling up the chat history to an existing case makes the most sense for the /r quick action.
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Samira
2 months ago
I'm not sure, but I think option A might be the right answer. Routing the chat to another group could be helpful.
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Paz
2 months ago
I agree with you, option B seems like a good choice for the /r quick action.
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Gearldine
2 months ago
I think option B is the correct answer. Using response templates can really speed up the conversation.
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Mindy
4 months ago
Option B seems the most logical choice here. Using response templates to insert text in the conversation is a great way to work efficiently.
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Lashanda
3 months ago
Yes, it's a quick and easy way to provide consistent answers to common questions.
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Stephane
3 months ago
I agree, using response templates can save a lot of time.
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Gussie
4 months ago
User 3: No, I believe it uses response templates to insert as text in a conversation.
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Shanda
4 months ago
User 2: I think it routes the chat towards another group.
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Jaclyn
4 months ago
User 1: What does the /r quick action do in Workspace Chat?
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