ServiceNow Exam CIS-CSM Topic 5 Question 91 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 91
Topic #: 5

In Workspace Chat, agents have the ability to use quick actions to work more efficiently. What action does the /r quick action perform?

ARoutes the chat towards another group

BUses response templates to Insert as text in a conversation

CRolls up the current chat history towards an existing case

DRejects an incoming chat and moves it automatically to the general queue

Show Suggested Answer

Suggested Answer: C

by Hubert at Mar 18, 2025, 08:46 PM

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2 days ago

Option B seems the most logical choice here. Using response templates to insert text in the conversation is a great way to work efficiently.

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10 days ago

User 3: No, I believe it uses response templates to insert as text in a conversation.

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13 days ago

User 2: I think it routes the chat towards another group.

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14 days ago

User 1: What does the /r quick action do in Workspace Chat?

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