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ServiceNow CIS-CSM Exam - Topic 5 Question 76 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 76
Topic #: 5

[All CIS-CSM Questions]

Which roles are considered external?

Choose 2 answers

APartner Admin (sn_customerservice. partner_admin)

BCustomer Admin (sn_cuslomerservlce.customet_admin)

CCustomer Service Agent (sn_customerservice_agent)

DConsumer Support Agent (sn_customerservice.consumer_agent)

Show Suggested Answer

Suggested Answer: C, D

by Krissy at Aug 03, 2024, 09:15 AM

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Goldie

6 months ago

B is internal, right? Just checking!

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Shawn

7 months ago

Wait, are you sure about that? Seems off.

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Loren

7 months ago

Totally agree, A and D make sense!

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Domitila

7 months ago

I thought Customer Admin was external too?

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Jesusa

7 months ago

A and D are definitely external roles.

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Brittney

8 months ago

I thought Customer Admin was external too, but now I'm second-guessing myself.

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Remona

8 months ago

I feel like the Customer Service Agent might be internal, but I can't recall the details.

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Sherell

8 months ago

I remember practicing a question like this, and I think the Consumer Support Agent is also external.

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Ernestine

8 months ago

I think the Partner Admin is definitely an external role, but I'm not sure about the second one.

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Nieves

8 months ago

Got it! Partner Admin and Customer Admin are the external roles, since they deal directly with partners and customers. The other two are more internal-facing. I'm confident in my answer now.

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Vincenza

8 months ago

This is a classic ServiceNow question. The key is to identify the roles that are focused on supporting customers or partners, rather than internal operations. Partner Admin and Customer Admin are the obvious external-facing choices here.

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Shenika

8 months ago

I'm a little confused by the wording here. Are "external" roles the ones that interact directly with customers, or are they the ones that manage the partner relationships? I'll need to re-read the question and options to make sure I'm answering correctly.

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Ashanti

8 months ago

Hmm, this question seems straightforward, but I want to make sure I understand the difference between internal and external roles. I'll need to think through the options carefully.

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Nickie

8 months ago

Okay, I've got this. Partner Admin and Customer Admin are clearly external-facing roles, while Customer Service Agent and Consumer Support Agent are internal. I'll select those two.

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Frederic

8 months ago

Okay, let's see. I know PSUs are usually hot-swappable, so I'll start with that. Not sure about the other options though.

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Jonelle

1 year ago

Partner Admin and Customer Admin, eh? Sounds like a power couple to me. Wonder if they get matching business cards or something.

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Yvonne

1 year ago

Matching business cards would be a nice touch for them.

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Zena

1 year ago

I bet they have some serious authority in the system.

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Luis

1 year ago

Partner Admin and Customer Admin definitely sound like a dynamic duo.

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Arthur

1 year ago

Haha, I bet the person who wrote this question is just trying to trip us up. Well, not this guy! Partner Admin and Customer Admin are the external roles, for sure.

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Yuki

1 year ago

I knew those were the external roles too. Easy question!

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Leota

1 year ago

Yeah, those are the correct answers. Good job!

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Carol

1 year ago

I agree, Partner Admin and Customer Admin are definitely the external roles.

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Leota

1 year ago

Ah, I see. Customer Service Agent and Consumer Support Agent are the internal roles, while Partner Admin and Customer Admin are the external ones. Got it!

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Kristofer

1 year ago

B) Customer Admin (sn_cuslomerservlce.customet_admin)

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Maurine

1 year ago

A) Partner Admin (sn_customerservice. partner_admin)

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Zita

1 year ago

Partner Admin and Customer Admin are the external roles, right? I'm pretty sure that's what the question is asking for.

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Antonio

1 year ago

That's right, Partner Admin and Customer Admin are considered external roles.

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Beata

1 year ago

Yes, you are correct. Partner Admin and Customer Admin are the external roles.

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Trinidad

1 year ago

I'm not sure about Customer Admin. I think Customer Service Agent is also considered external.

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Quentin

1 year ago

I agree with Corazon. Those roles have access to external customers.

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Corazon

1 year ago

I think Partner Admin and Customer Admin are considered external roles.

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