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Which roles are considered external?
Choose 2 answers
Suggested Answer: C, D
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32 comments · newest first
GO
Goldie
11 months ago
B is internal, right? Just checking!
SH
Shawn
11 months ago
Wait, are you sure about that? Seems off.
LO
Loren
11 months ago
Totally agree, A and D make sense!
DO
Domitila
12 months ago
I thought Customer Admin was external too?
JE
Jesusa
12 months ago
A and D are definitely external roles.
BR
Brittney
1 year ago
I thought Customer Admin was external too, but now I'm second-guessing myself.
RE
Remona
1 year ago
I feel like the Customer Service Agent might be internal, but I can't recall the details.
SH
Sherell
1 year ago
I remember practicing a question like this, and I think the Consumer Support Agent is also external.
ER
Ernestine
1 year ago
I think the Partner Admin is definitely an external role, but I'm not sure about the second one.
NI
Nieves
1 year ago
Got it! Partner Admin and Customer Admin are the external roles, since they deal directly with partners and customers. The other two are more internal-facing. I'm confident in my answer now.
VI
Vincenza
1 year ago
This is a classic ServiceNow question. The key is to identify the roles that are focused on supporting customers or partners, rather than internal operations. Partner Admin and Customer Admin are the obvious external-facing choices here.
SH
Shenika
1 year ago
I'm a little confused by the wording here. Are "external" roles the ones that interact directly with customers, or are they the ones that manage the partner relationships? I'll need to re-read the question and options to make sure I'm answering correctly.
AS
Ashanti
1 year ago
Hmm, this question seems straightforward, but I want to make sure I understand the difference between internal and external roles. I'll need to think through the options carefully.
NI
Nickie
1 year ago
Okay, I've got this. Partner Admin and Customer Admin are clearly external-facing roles, while Customer Service Agent and Consumer Support Agent are internal. I'll select those two.
FR
Frederic
1 year ago
Okay, let's see. I know PSUs are usually hot-swappable, so I'll start with that. Not sure about the other options though.
JO
Jonelle
1 year ago
Partner Admin and Customer Admin, eh? Sounds like a power couple to me. Wonder if they get matching business cards or something.
YV
Yvonne
1 year ago
Matching business cards would be a nice touch for them.
ZE
Zena
1 year ago
I bet they have some serious authority in the system.
LU
Luis
1 year ago
Partner Admin and Customer Admin definitely sound like a dynamic duo.
AR
Arthur
1 year ago
Haha, I bet the person who wrote this question is just trying to trip us up. Well, not this guy! Partner Admin and Customer Admin are the external roles, for sure.
YU
Yuki
1 year ago
I knew those were the external roles too. Easy question!
LE
Leota
1 year ago
Yeah, those are the correct answers. Good job!
CA
Carol
1 year ago
I agree, Partner Admin and Customer Admin are definitely the external roles.
LE
Leota
2 years ago
Ah, I see. Customer Service Agent and Consumer Support Agent are the internal roles, while Partner Admin and Customer Admin are the external ones. Got it!
KR
Kristofer
1 year ago
B) Customer Admin (sn_cuslomerservlce.customet_admin)
MA
Maurine
1 year ago
A) Partner Admin (sn_customerservice. partner_admin)
ZI
Zita
2 years ago
Partner Admin and Customer Admin are the external roles, right? I'm pretty sure that's what the question is asking for.
AN
Antonio
1 year ago
That's right, Partner Admin and Customer Admin are considered external roles.
BE
Beata
1 year ago
Yes, you are correct. Partner Admin and Customer Admin are the external roles.
TR
Trinidad
2 years ago
I'm not sure about Customer Admin. I think Customer Service Agent is also considered external.
QU
Quentin
2 years ago
I agree with Corazon. Those roles have access to external customers.
CO
Corazon
2 years ago
I think Partner Admin and Customer Admin are considered external roles.