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ServiceNow CIS-CSM Exam - Topic 5 Question 76 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 76
Topic #: 5
[All CIS-CSM Questions]

Which roles are considered external?

Choose 2 answers

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Suggested Answer: C, D

by Krissy at Aug 03, 2024, 09:15 AM

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Goldie
5 months ago
B is internal, right? Just checking!
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Shawn
5 months ago
Wait, are you sure about that? Seems off.
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Loren
5 months ago
Totally agree, A and D make sense!
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Domitila
6 months ago
I thought Customer Admin was external too?
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Jesusa
6 months ago
A and D are definitely external roles.
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Brittney
6 months ago
I thought Customer Admin was external too, but now I'm second-guessing myself.
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Remona
6 months ago
I feel like the Customer Service Agent might be internal, but I can't recall the details.
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Sherell
6 months ago
I remember practicing a question like this, and I think the Consumer Support Agent is also external.
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Ernestine
7 months ago
I think the Partner Admin is definitely an external role, but I'm not sure about the second one.
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Nieves
7 months ago
Got it! Partner Admin and Customer Admin are the external roles, since they deal directly with partners and customers. The other two are more internal-facing. I'm confident in my answer now.
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Vincenza
7 months ago
This is a classic ServiceNow question. The key is to identify the roles that are focused on supporting customers or partners, rather than internal operations. Partner Admin and Customer Admin are the obvious external-facing choices here.
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Shenika
7 months ago
I'm a little confused by the wording here. Are "external" roles the ones that interact directly with customers, or are they the ones that manage the partner relationships? I'll need to re-read the question and options to make sure I'm answering correctly.
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Ashanti
7 months ago
Hmm, this question seems straightforward, but I want to make sure I understand the difference between internal and external roles. I'll need to think through the options carefully.
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Nickie
7 months ago
Okay, I've got this. Partner Admin and Customer Admin are clearly external-facing roles, while Customer Service Agent and Consumer Support Agent are internal. I'll select those two.
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Frederic
7 months ago
Okay, let's see. I know PSUs are usually hot-swappable, so I'll start with that. Not sure about the other options though.
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Jonelle
12 months ago
Partner Admin and Customer Admin, eh? Sounds like a power couple to me. Wonder if they get matching business cards or something.
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Yvonne
11 months ago
Matching business cards would be a nice touch for them.
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Zena
11 months ago
I bet they have some serious authority in the system.
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Luis
11 months ago
Partner Admin and Customer Admin definitely sound like a dynamic duo.
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Arthur
12 months ago
Haha, I bet the person who wrote this question is just trying to trip us up. Well, not this guy! Partner Admin and Customer Admin are the external roles, for sure.
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Yuki
11 months ago
I knew those were the external roles too. Easy question!
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Leota
11 months ago
Yeah, those are the correct answers. Good job!
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Carol
12 months ago
I agree, Partner Admin and Customer Admin are definitely the external roles.
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Leota
1 year ago
Ah, I see. Customer Service Agent and Consumer Support Agent are the internal roles, while Partner Admin and Customer Admin are the external ones. Got it!
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Kristofer
12 months ago
B) Customer Admin (sn_cuslomerservlce.customet_admin)
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Maurine
12 months ago
A) Partner Admin (sn_customerservice. partner_admin)
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Zita
1 year ago
Partner Admin and Customer Admin are the external roles, right? I'm pretty sure that's what the question is asking for.
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Antonio
11 months ago
That's right, Partner Admin and Customer Admin are considered external roles.
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Beata
12 months ago
Yes, you are correct. Partner Admin and Customer Admin are the external roles.
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Trinidad
1 year ago
I'm not sure about Customer Admin. I think Customer Service Agent is also considered external.
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Quentin
1 year ago
I agree with Corazon. Those roles have access to external customers.
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Corazon
1 year ago
I think Partner Admin and Customer Admin are considered external roles.
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