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ServiceNow CIS-CSM Exam - Topic 5 Question 50 Discussion

With the Auto Close Resolved Cases flow enabled, and using its default settings, when will a reminder be sent to a non-responsive customer?
B) After 5 days
A) After 3 days
C) After 1 day
D) After 7 days

ServiceNow CIS-CSM Exam - Topic 5 Question 50 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 50
Topic #: 5
[All CIS-CSM Questions]

With the Auto Close Resolved Cases flow enabled, and using its default settings, when will a reminder be sent to a non-responsive customer?

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Suggested Answer: B

by Alyce at Mar 29, 2023, 02:25 AM

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Avery
7 months ago
I thought it was shorter, like 3 days.
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Lai
7 months ago
Totally agree, 5 days makes sense!
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Micaela
8 months ago
Wait, is it really 5 days? Seems long.
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Elvera
8 months ago
Definitely B! That's the standard.
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Emilio
8 months ago
It's after 5 days, right?
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Lai
8 months ago
I honestly can’t recall the exact timing. I thought it was 1 day, but that seems too quick now that I think about it.
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Josue
8 months ago
I’m leaning towards 7 days for the reminder. It seems like a longer wait makes sense for non-responses.
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Raymon
8 months ago
I remember practicing a similar question, and I think it was 3 days for the reminder. But I could be mixing it up.
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Cheryl
8 months ago
I think the reminder is sent after 5 days, but I’m not entirely sure. It feels like I read that somewhere.
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Cora
8 months ago
This seems straightforward enough. The solution says to use the default authentication settings, so I'm guessing that should meet the goal. I'll double-check the details, but I think I can answer this one confidently.
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Veronika
8 months ago
Ugh, I'm a bit confused on how to interpret this confusion matrix. I'll need to review my notes on performance metrics for classification models before attempting this.
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Mozell
9 months ago
Scheduling a report doesn't seem like the right way to handle a full data and attachment backup. I think I'll focus on the Apex class or Data Export job options.
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