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ServiceNow Exam CIS-CSM Topic 4 Question 94 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 94
Topic #: 4
[All CIS-CSM Questions]

What happens to a case whenever the state of one of the associated IT Service Management records (incident, problem, change) is updated?

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Suggested Answer: C

https://docs.servicenow.com/en-US/bundle/vancouver-it-service-management/page/product/problem-management/concept/sync-btwn-inci-prob.html


by Lili at Jun 11, 2025, 12:44 PM

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Twana
15 days ago
I'm just going to guess C and hope for the best. These exams are like a game of IT Service Management roulette!
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Benton
21 days ago
Option C is the correct answer, but I'm still trying to figure out why the other options are wrong. IT Service Management is a real head-scratcher sometimes!
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Stefania
2 days ago
B) The case escalates to an assignment group as defined in the default escalation template
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Hui
8 days ago
A) The case action status changes to Related Task Updated
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Nu
29 days ago
This is a tricky one. I'm going to go with option A just to be different, but I'm probably wrong.
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Lashon
8 days ago
I'm not sure, but I think it might be C.
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Dorcas
9 days ago
I think the answer is actually B.
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Brittni
1 months ago
Option B is the way to go. The case should escalate to the appropriate assignment group when a related record is updated.
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Arminda
3 days ago
It's crucial to have a clear escalation process in place for updated IT Service Management records.
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Vinnie
6 days ago
Escalating the case to the correct assignment group is important for efficient resolution.
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Francisca
8 days ago
I agree, option B makes sense. It ensures the case is handled by the right team.
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Adela
1 months ago
I'm not sure, but I think C) The case work notes are updated automatically makes sense too.
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Donte
2 months ago
I disagree, I believe the correct answer is A) The case action status changes to Related Task Updated.
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Pok
2 months ago
I'm not sure about the correct answer, but option D sounds interesting. A special handling note could be useful for tracking updates.
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Rebbecca
22 days ago
User 2: I agree, having a special handling note would be really useful for monitoring changes.
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Anissa
26 days ago
User 1: I think option D is a good choice. It would help keep track of updates.
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Lillian
2 months ago
I think the answer is B) The case escalates to an assignment group as defined in the default escalation template.
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Daron
2 months ago
Option C seems like the most logical choice. The case work notes should be updated automatically whenever any associated record is updated.
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Ilene
24 days ago
I'm not sure, but option B could also be a valid outcome for when the state of the associated records is updated.
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Micah
25 days ago
I think option D could also be a possibility, as the case might display a special handling note.
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Quiana
26 days ago
I agree, option C does seem like the most logical choice.
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