ServiceNow Exam CIS-CSM Topic 4 Question 94 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 94
Topic #: 4

What happens to a case whenever the state of one of the associated IT Service Management records (incident, problem, change) is updated?

AThe case action status changes to Related Task Updated

BThe case escalates to an assignment group as defined in the default escalation template

CThe case work notes are updated automatically

DThe case displays a special handling note highlighting the update

Show Suggested Answer

Suggested Answer: C

by Lili at Jun 11, 2025, 12:44 PM

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7 days ago

Option C seems like the most logical choice. The case work notes should be updated automatically whenever any associated record is updated.

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