Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

ServiceNow Exam CIS-CSM Topic 4 Question 75 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 75
Topic #: 4
[All CIS-CSM Questions]

Which feature sends an email notification containing a list of relevant knowledge articles to the case submitter and watchlist users associated with the case whenever a case is created?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Glendora at Jul 12, 2024, 05:18 AM

Limited Time Offer

25%

Off

Get Premium CIS-CSM Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Lajuana
8 months ago
B) Auto-Responder for sure. It's the only option that specifically mentions sending email notifications.
upvoted 0 times
...
Regenia
8 months ago
Haha, this is easy. D) Self-Service Analytics, because what customer doesn't love analyzing their own case data?
upvoted 0 times
Dewitt
7 months ago
I see, thanks for clarifying!
upvoted 0 times
...
Paris
7 months ago
Oh, really? I would have guessed A) Trending Topics.
upvoted 0 times
...
Delfina
8 months ago
No, it's actually D) Self-Service Analytics.
upvoted 0 times
...
Leeann
8 months ago
I think it's C) Proactive Customer Service Operations.
upvoted 0 times
...
...
Darci
8 months ago
I'm going with A) Trending Topics. Keeping customers informed about relevant knowledge articles sounds like a key feature there.
upvoted 0 times
Goldie
8 months ago
User2
upvoted 0 times
...
Wayne
8 months ago
User1
upvoted 0 times
...
...
Marquetta
9 months ago
Hmm, I'm not sure. Maybe C) Proactive Customer Service Operations? That seems like it could handle sending out those notifications.
upvoted 0 times
Azalee
8 months ago
I'm not sure, but D) Self-Service Analytics could also be a possibility.
upvoted 0 times
...
Leeann
8 months ago
I'm leaning towards C) Proactive Customer Service Operations.
upvoted 0 times
...
Kimberely
8 months ago
I believe it's B) Auto-Responder.
upvoted 0 times
...
Mozelle
8 months ago
I think it might be A) Trending Topics.
upvoted 0 times
...
...
Lamar
9 months ago
I think it's D) Self-Service Analytics, as it involves sending relevant information to users.
upvoted 0 times
...
Eleonore
9 months ago
I'm not sure, but I think it could also be B) Auto-Responder.
upvoted 0 times
...
Cheryll
9 months ago
I think it's definitely B) Auto-Responder. That feature sounds like it would automatically send out those notifications.
upvoted 0 times
Elden
9 months ago
I'm not sure, but I think it might be D) Self-Service Analytics.
upvoted 0 times
...
Elden
9 months ago
I disagree, I think it's C) Proactive Customer Service Operations.
upvoted 0 times
...
...
Alline
9 months ago
I agree with Trinidad, because it makes sense to notify the relevant users automatically.
upvoted 0 times
...
Trinidad
10 months ago
I think the answer is C) Proactive Customer Service Operations.
upvoted 0 times
...

Save Cancel