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ServiceNow CIS-CSM Exam - Topic 4 Question 64 Discussion

By default what can customers with the customer (sn_customerservice.customer) role see on the customer service portal? (Choose three.)
C) Products Most Voted
A) Assets Most Voted
B) Publications Most Voted
D) Contacts
E) Contracts

ServiceNow CIS-CSM Exam - Topic 4 Question 64 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 64
Topic #: 4
[All CIS-CSM Questions]

By default what can customers with the customer (sn_customerservice.customer) role see on the customer service portal? (Choose three.)

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Suggested Answer: C

by Detra at Mar 09, 2024, 03:14 AM

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Lisha
6 months ago
I thought they could see Contracts too, but maybe not?
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Lino
7 months ago
Yep, definitely Assets and Contacts!
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Raymon
7 months ago
Wait, are you sure about Publications? Seems off.
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Yoko
7 months ago
Totally agree, that’s what I remember too!
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Ashanti
7 months ago
Customers can see Assets, Publications, and Contacts.
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Sylvia
8 months ago
I’m a bit confused; I thought Contracts were visible, but now I’m second-guessing myself.
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Gilbert
8 months ago
I practiced a similar question, and I feel like Products might be one of the answers too.
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Flo
8 months ago
I remember something about Assets being visible, but I can't recall if Publications are included.
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Jamal
8 months ago
I think customers can see Contacts, but I'm not sure about the other two options.
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Theodora
8 months ago
I feel pretty confident about this one. Based on my experience with customer service portals, I think the most likely options are Contacts, Products Most Voted, and Contracts. I'll select those and move on.
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Nieves
8 months ago
I'm a bit confused by this question. The options don't seem to be directly related to the customer service portal. I'll need to think carefully about what kind of information customers would typically be able to access.
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Tamera
8 months ago
Okay, I've got a strategy for this. I'll focus on the options that seem most likely to be visible to customers, like contacts and products. I'll double-check my answers to make sure I've chosen the right three.
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Von
8 months ago
Hmm, this is a tricky one. I'm not entirely sure what the "customer (sn_customerservice.customer) role" means, so I'll need to think about that. I'll try to eliminate any options that don't seem relevant for a customer service portal.
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Altha
8 months ago
This question seems straightforward, but I want to make sure I understand the context correctly. I'll read through the options carefully and think about what a customer service portal would typically display.
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Myong
8 months ago
This seems like a straightforward Incoterms question. The supplier is responsible for delivering the goods to the buyer's premises and handling customs clearance, so I think the answer is DDP.
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Jeannetta
8 months ago
Okay, let me think this through. The Replication-Target (RCU) and Open Target (TAR) options seem like the most likely bi-directional choices based on the information provided.
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Troy
9 months ago
This is a tricky one, lots of good options. I think I'll go with Leads and Click-Through-Rate - those will give us a good sense of how the campaign is driving engagement and potential conversions.
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Ilona
9 months ago
Hmm, this looks like a tricky one. I'll need to think carefully about the different configuration objects in Cisco Unified Contact Center Express and which one can have skills assigned to it.
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Melissa
1 year ago
Wait, they're not letting customers see what's 'Most Voted'? Talk about disenfranchisement! I bet the real answer is 'All of the above, and the kitchen sink.'
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Luann
1 year ago
Ah, the age-old dilemma: Assets, Publications, or Products? I'll go with D, Contacts, and E, Contracts. Gotta keep those business connections strong, you know?
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Lisbeth
11 months ago
Assets, Publications, and Products are also important, but Contacts and Contracts are essential.
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Rozella
11 months ago
I agree, those are key elements for the customer service portal.
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Samuel
11 months ago
E, Contracts, is crucial for maintaining business relationships.
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Selma
12 months ago
I think D, Contacts, is definitely important for customer service.
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Cortney
1 year ago
This is a tricky one. I'm going to go with B, Publications Most Voted, D, Contacts, and E, Contracts. Hopefully, that's the right combination!
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Raelene
1 year ago
I'm going with A, Assets Most Voted, D, Contacts, and E, Contracts.
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Daisy
1 year ago
I believe it's B, Publications Most Voted, D, Contacts, and E, Contracts.
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Lezlie
1 year ago
I think it's A, Assets Most Voted, C, Products Most Voted, and E, Contracts.
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Melinda
1 year ago
I'm leaning towards A, Assets Most Voted, and C, Products Most Voted. Those sound like features a customer would want to access on the portal.
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Ezekiel
1 year ago
I agree, having access to contacts would definitely be helpful for customers.
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Rolande
1 year ago
I think D, Contacts, would also be important for customers to see.
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Thurman
1 year ago
Hmm, the customer service portal seems to have a lot of options. I'm guessing the correct answer is D, Contacts, and E, Contracts. Those seem like the most logical choices for a customer role.
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Narcisa
1 year ago
I'm not sure, but I think it's Assets Most Voted, Contacts, and Products Most Voted that customers can see on the portal.
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Myra
1 year ago
I believe it's Contacts, Contracts, and Publications Most Voted that customers can see by default.
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Audry
1 year ago
I think customers with the customer role can see Contacts, Contracts, and Products Most Voted.
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