Discuss ServiceNow CIS-CSM Exam Topic 4 Question 113

What are the recommended good practices when running implementation workshops?

Choose 3 answers

AGuide the customer toward industry best practices

BEnforce customers to adapt their processes towards the baseline processes

CGive the customers the data they need so they can make an informed decision

DAny financial implication of a decision should be handled by the delivery and sales team

EEngage with customers to gain deep understanding of their organization

Suggested Answer: A, C, E

15 comments · newest first

Nobuko 4 days ago

Agreed, B feels too rigid. Flexibility is essential.

Portia 9 days ago

I feel A, C, and E are the best choices. They build trust.

Shalon 14 days ago

I disagree with B. Forcing changes isn’t effective.

Junita 20 days ago

E is important too. Understanding their needs is key.

Danilo 25 days ago

Definitely A and C. Data helps customers decide.

Barrie 30 days ago

I think A is crucial. Best practices guide the way.

Sylvia 1 month ago

Surprised that D is even an option!

Ressie 1 month ago

Gotta agree with A, guiding is essential.

Pamella 2 months ago

Wait, why would you enforce processes? That seems off.

Adrianna 2 months ago

I think E is super important too!

Haley 2 months ago

A and C are definitely key practices!

Catalina 2 months ago

I’m pretty confident that enforcing customers to adapt their processes isn’t a good practice. It feels too rigid for implementation workshops.

Aimee 2 months ago

I feel like giving customers the data they need is crucial, but I can't recall if it was one of the top three in our last mock exam.

Rolande 2 months ago

I remember a practice question where we discussed engaging with customers to understand their needs better. That seems like a solid choice here.

Sharen 3 months ago

I think guiding the customer toward industry best practices is definitely important, but I'm not sure if it's always the right approach.

ServiceNow CIS-CSM Exam - Topic 4 Question 113 Discussion