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ServiceNow CIS-CSM Exam - Topic 4 Question 113 Discussion

What are the recommended good practices when running implementation workshops?Choose 3 answers
A) Guide the customer toward industry best practices and C) Give the customers the data they need so they can make an informed decision and E) Engage with customers to gain deep understanding of their organization
B) Enforce customers to adapt their processes towards the baseline processes
D) Any financial implication of a decision should be handled by the delivery and sales team

ServiceNow CIS-CSM Exam - Topic 4 Question 113 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 113
Topic #: 4
[All CIS-CSM Questions]

What are the recommended good practices when running implementation workshops?

Choose 3 answers

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Suggested Answer: A, C, E

by Yolando at Aug 12, 2026, 10:06 PM

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Pamella
Wait, why would you enforce processes? That seems off.
upvoted 0 times
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Adrianna
5 days ago
I think E is super important too!
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Haley
10 days ago
A and C are definitely key practices!
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Catalina
15 days ago
I’m pretty confident that enforcing customers to adapt their processes isn’t a good practice. It feels too rigid for implementation workshops.
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Aimee
21 days ago
I feel like giving customers the data they need is crucial, but I can't recall if it was one of the top three in our last mock exam.
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Rolande
26 days ago
I remember a practice question where we discussed engaging with customers to understand their needs better. That seems like a solid choice here.
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Sharen
1 month ago
I think guiding the customer toward industry best practices is definitely important, but I'm not sure if it's always the right approach.
upvoted 0 times
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