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ServiceNow CIS-CSM Exam - Topic 4 Question 102 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 102
Topic #: 4
[All CIS-CSM Questions]

Customer service agents can use Agent Assist to search for information from an interaction. BY DEFAULT, what are the available search sources? (Choose three.)

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Suggested Answer: A, B, C

by Caprice at Jan 05, 2026, 05:16 AM

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Luke
2 days ago
I feel unsure about this one. Maybe A, C, and E?
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Hyman
7 days ago
I think it's A, B, and C.
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Ricki
12 days ago
Yup, those three are correct!
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Izetta
17 days ago
I thought the customer service portal was included by default too!
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Ludivina
22 days ago
Wait, are you sure about C? I thought it was D instead.
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Leatha
28 days ago
Totally agree, those are the main ones!
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Ulysses
1 month ago
A) Knowledge articles, B) Service catalog, and C) Communities are the defaults.
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Clay
1 month ago
Haha, I bet the exam writers were trying to trick us with that "communities" option. Nice try, but I'm not falling for it!
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Jennie
1 month ago
I think the customer service portal (E) is the most important one. That's where agents can find the most relevant information for customers.
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Freida
2 months ago
Hmm, I'm not sure about C. Isn't that for internal communication, not customer service?
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Janna
2 months ago
I agree with John. The question is straightforward, and the correct answers are obvious.
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Fannie
2 months ago
A, B, and E are the correct answers. The question clearly states to choose three, and those three options are the default search sources in Agent Assist.
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Elvera
3 months ago
I’m pretty confident that Knowledge articles are included, but I’m uncertain about whether the Customer service portal is a default source.
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Skye
3 months ago
I feel like the Service catalog is definitely one of the options, but I might be mixing it up with the Consumer service portal.
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Rodolfo
3 months ago
I remember practicing a question like this, and I think Communities was one of the sources, but I can't recall the third one.
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Salena
3 months ago
I think the default search sources include Knowledge articles, but I'm not entirely sure about the other two options.
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Lawana
3 months ago
This seems straightforward. The knowledge articles, service catalog, and customer service portal are the default search sources for Agent Assist. I'm confident I have the right three options here.
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Richelle
4 months ago
I remember discussing this in class, but I'm drawing a blank on the specifics. I know the knowledge articles and service catalog are default, but the other options are tripping me up. I'll have to review my notes and try to eliminate the wrong answers.
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Carolann
4 months ago
Okay, let's see. The knowledge articles and service catalog are definitely default search sources. I'm pretty sure the communities are also included, but I'm not 100% on the other two. I'll make an educated guess and go with A, B, and C.
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Mertie
4 months ago
Hmm, I'm not totally sure about this one. I know the knowledge articles and service catalog are default options, but I'm not confident about the other choices. I'll have to think this through carefully.
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Annabelle
4 months ago
I think the default search sources are A, B, and E. The knowledge articles and service catalog seem like the obvious choices, and the customer service portal is probably included too.
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