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ServiceNow CIS-CSM Exam - Topic 4 Question 102 Discussion

Customer service agents can use Agent Assist to search for information from an interaction. BY DEFAULT, what are the available search sources? (Choose three.)
A) Knowledge articles and B) Service catalog and C) Communities
D) Consumer service portal
E) Customer service portal

ServiceNow CIS-CSM Exam - Topic 4 Question 102 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 102
Topic #: 4
[All CIS-CSM Questions]

Customer service agents can use Agent Assist to search for information from an interaction. BY DEFAULT, what are the available search sources? (Choose three.)

Show Suggested Answer Hide Answer
Suggested Answer: A, B, C

by Caprice at Jan 05, 2026, 05:16 AM

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Kris
1 month ago
I’m leaning towards A, C, and D. They make sense for searches.
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Melita
1 month ago
Definitely A, B, and D. Those seem right.
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Luke
2 months ago
I feel unsure about this one. Maybe A, C, and E?
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Hyman
2 months ago
I think it's A, B, and C.
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Ricki
2 months ago
Yup, those three are correct!
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Izetta
2 months ago
I thought the customer service portal was included by default too!
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Ludivina
2 months ago
Wait, are you sure about C? I thought it was D instead.
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Leatha
2 months ago
Totally agree, those are the main ones!
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Ulysses
3 months ago
A) Knowledge articles, B) Service catalog, and C) Communities are the defaults.
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Clay
3 months ago
Haha, I bet the exam writers were trying to trick us with that "communities" option. Nice try, but I'm not falling for it!
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Jennie
3 months ago
I think the customer service portal (E) is the most important one. That's where agents can find the most relevant information for customers.
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Freida
4 months ago
Hmm, I'm not sure about C. Isn't that for internal communication, not customer service?
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Janna
4 months ago
I agree with John. The question is straightforward, and the correct answers are obvious.
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Fannie
4 months ago
A, B, and E are the correct answers. The question clearly states to choose three, and those three options are the default search sources in Agent Assist.
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Elvera
4 months ago
I’m pretty confident that Knowledge articles are included, but I’m uncertain about whether the Customer service portal is a default source.
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Skye
4 months ago
I feel like the Service catalog is definitely one of the options, but I might be mixing it up with the Consumer service portal.
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Rodolfo
5 months ago
I remember practicing a question like this, and I think Communities was one of the sources, but I can't recall the third one.
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Salena
5 months ago
I think the default search sources include Knowledge articles, but I'm not entirely sure about the other two options.
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Lawana
5 months ago
This seems straightforward. The knowledge articles, service catalog, and customer service portal are the default search sources for Agent Assist. I'm confident I have the right three options here.
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Richelle
5 months ago
I remember discussing this in class, but I'm drawing a blank on the specifics. I know the knowledge articles and service catalog are default, but the other options are tripping me up. I'll have to review my notes and try to eliminate the wrong answers.
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Carolann
5 months ago
Okay, let's see. The knowledge articles and service catalog are definitely default search sources. I'm pretty sure the communities are also included, but I'm not 100% on the other two. I'll make an educated guess and go with A, B, and C.
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Mertie
5 months ago
Hmm, I'm not totally sure about this one. I know the knowledge articles and service catalog are default options, but I'm not confident about the other choices. I'll have to think this through carefully.
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Annabelle
6 months ago
I think the default search sources are A, B, and E. The knowledge articles and service catalog seem like the obvious choices, and the customer service portal is probably included too.
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Ashlee
1 month ago
I agree, A, B, and E make sense.
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