ServiceNow Exam CIS-CSM Topic 3 Question 84 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 84
Topic #: 3

[All CIS-CSM Questions]

Which of the following statements is correct when the 'Contact Local Time' field is enabled in a case form?

AThe field is not based of the customers profile time zone

BThe field is active in the base form

CThe field is always based on the system time zone

DAgents can use the field to identify if it is the right time to contact customer

Show Suggested Answer

Suggested Answer: A, B, E, F

by Hortencia at Oct 20, 2024, 03:27 AM

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Yuriko

3 months ago

I'm going with C, because why would the field be based on the customer's time zone? That would just be too logical. Time zones are a mystery, you know!

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Mabel

2 months ago

Agreed, it would be too complicated if it varied based on the customer's location.

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Lon

2 months ago

Definitely, keeping it consistent with the system time zone is the way to go.

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Rosendo

2 months ago

Yeah, that makes sense. It would be confusing if it changed based on the customer's time zone.

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Nickie

2 months ago

I think C is correct, it's always based on the system time zone.

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Edna

3 months ago

Hmm, I'm torn between B and D. The field could be active in the base form, but it could also help agents identify the right time to contact the customer. Decisions, decisions!

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Gennie

3 months ago

Haha, I bet the correct answer is A. The field is definitely not based on the customer's profile time zone. That would be way too easy!

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Kayleigh

3 months ago

I'm pretty sure it's C. The field is always based on the system time zone, not the customer's profile time zone.

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Marjory

3 months ago

Hmm, I think the correct answer is D. The 'Contact Local Time' field is meant to help agents identify the right time to contact the customer based on their local time zone.

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