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ServiceNow CIS-CSM Exam - Topic 3 Question 84 Discussion

Which of the following statements is correct when the 'Contact Local Time' field is enabled in a case form?
A) The field is not based of the customers profile time zone and B) The field is active in the base form
C) The field is always based on the system time zone
D) Agents can use the field to identify if it is the right time to contact customer

ServiceNow CIS-CSM Exam - Topic 3 Question 84 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 84
Topic #: 3
[All CIS-CSM Questions]

Which of the following statements is correct when the 'Contact Local Time' field is enabled in a case form?

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Suggested Answer: A, B, E, F

by Hortencia at Oct 20, 2024, 03:27 AM

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Kris
6 months ago
Totally agree, option D makes the most sense here!
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Julian
7 months ago
Wait, is it really not based on the customer's profile? That seems odd.
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Linn
7 months ago
Definitely helps agents know the right time to reach out.
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Vivan
7 months ago
I thought it was always based on the system time zone!
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Eulah
7 months ago
The field is based on the customer's profile time zone, not the system.
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Rebbecca
8 months ago
I feel like option B could be correct since it mentions the field being active in the base form, but I need to double-check that.
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Yasuko
8 months ago
I'm a bit confused about whether the field is always based on the system time zone or not. I feel like I saw something about that in our study materials.
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Jennifer
8 months ago
I remember a practice question about time zones, and I think option D makes the most sense since it mentions contacting the customer.
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Rebbeca
8 months ago
I think the 'Contact Local Time' field should relate to the customer's profile time zone, but I'm not entirely sure.
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Cecil
8 months ago
I've got a good feeling about this one. The 'Contact Local Time' field is designed to help agents identify the right time to contact the customer, so option D seems like the most logical answer. I'll mark that one and move on.
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Stevie
8 months ago
Hmm, I'm a bit confused about this one. I know the 'Contact Local Time' field is supposed to show the local time for the customer, but I'm not sure if that means it's always based on the system time zone or the customer's profile time zone. I'll have to think this through carefully.
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Darell
8 months ago
Okay, let's see here. The key thing is whether the field is based on the customer's time zone or the system time zone. I think option C is the correct answer, but I'll double-check the other options just to be sure.
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Erick
8 months ago
This question seems straightforward, but I want to make sure I understand the details correctly. I'll need to carefully read through the options and think about how the 'Contact Local Time' field is supposed to work.
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Yuriko
1 year ago
I'm going with C, because why would the field be based on the customer's time zone? That would just be too logical. Time zones are a mystery, you know!
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Mabel
1 year ago
Agreed, it would be too complicated if it varied based on the customer's location.
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Lon
1 year ago
Definitely, keeping it consistent with the system time zone is the way to go.
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Rosendo
1 year ago
Yeah, that makes sense. It would be confusing if it changed based on the customer's time zone.
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Nickie
1 year ago
I think C is correct, it's always based on the system time zone.
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Edna
1 year ago
Hmm, I'm torn between B and D. The field could be active in the base form, but it could also help agents identify the right time to contact the customer. Decisions, decisions!
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Gennie
1 year ago
Haha, I bet the correct answer is A. The field is definitely not based on the customer's profile time zone. That would be way too easy!
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Kayleigh
1 year ago
I'm pretty sure it's C. The field is always based on the system time zone, not the customer's profile time zone.
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Marjory
1 year ago
Hmm, I think the correct answer is D. The 'Contact Local Time' field is meant to help agents identify the right time to contact the customer based on their local time zone.
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Leah
1 year ago
It's important for agents to consider the customer's local time when reaching out to them.
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Jeff
1 year ago
Yes, it makes sense for agents to use the 'Contact Local Time' field for that purpose.
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Elliott
1 year ago
I agree, option D seems to be the most logical choice.
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Tamar
1 year ago
I think option D is the correct answer because it would be helpful for agents to know the best time to contact the customer.
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Peggie
1 year ago
Yes, it makes sense that agents can use the 'Contact Local Time' field to determine the best time to reach out to the customer.
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Dominga
1 year ago
I agree, option D seems to be the most logical choice.
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Melissia
1 year ago
I'm not sure, but I think it might be C.
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Timothy
1 year ago
I agree with Crista, because agents can use the field to determine the right time to contact the customer.
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Crista
1 year ago
I think the correct statement is D.
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