ServiceNow CIS-CSM Exam - Topic 3 Question 79 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 79
Topic #: 3

[All CIS-CSM Questions]

Which of the following are benefits that may be gained from using communities?

Choose 3 answers

AReduce support costs

BEngagement with Customers

CGet product feedback

DReduce cost per sales

EIncrease marketing effectiveness

Show Suggested Answer

Suggested Answer: D

by Starr at Sep 16, 2024, 03:39 AM

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Antonette

6 months ago

D seems a bit off to me, not sure about that one.

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Trinidad

7 months ago

Totally agree with B and C!

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Jesusita

7 months ago

Really? Can communities actually reduce support costs?

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Virgie

7 months ago

I think E is a big one too!

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Vicente

7 months ago

Definitely A, B, and C!

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Sheron

8 months ago

I feel like increasing marketing effectiveness is a strong contender, but I’m not confident about the third choice.

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Sommer

8 months ago

I’m torn between product feedback and marketing effectiveness. They both seem relevant, but I can't recall which one is more emphasized.

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Miriam

8 months ago

I remember practicing a question like this! Engagement with customers seems really important, maybe that’s one of the answers.

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Celestina

8 months ago

I think reducing support costs is definitely one of the benefits, but I'm not sure about the other two.

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Delsie

8 months ago

Wait, is "reduce cost per sales" really a benefit of using communities? I'm not sure about that one. Let me re-read the options and make sure I'm selecting the best 3.

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Tula

8 months ago

Okay, I've got this. Reducing support costs, engaging with customers, and getting product feedback - those are the key benefits that communities can provide. I'm confident in those choices.

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Thaddeus

8 months ago

Hmm, I'm a bit unsure about this one. The options seem to cover a range of potential benefits, but I'll need to think through which 3 are the most important ones.

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Rozella

8 months ago

This looks like a straightforward question about the benefits of using online communities. I'll carefully read through the options and select the 3 that seem most relevant.

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Elli

1 year ago

A is a good one too. Support costs can be lowered when the community helps each other out. That's a win-win for the business and customers.

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Gertude

12 months ago

C) Get product feedback

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Catherin

12 months ago

B) Engagement with Customers

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Douglass

12 months ago

A) Reduce support costs

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Josue

1 year ago

Haha, I wonder if the exam proctors are members of an exclusive community themselves. Gotta love those insider perks!

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Stephaine

1 year ago

C) Get product feedback

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Shawnee

1 year ago

B) Engagement with Customers

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Lauran

1 year ago

A) Reduce support costs

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Lucia

1 year ago

I'm surprised D isn't one of the correct answers. Reducing the cost per sales is a huge benefit of leveraging a community.

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Francene

1 year ago

C) Get product feedback

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Chi

1 year ago

B) Engagement with Customers

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Gerry

1 year ago

A) Reduce support costs

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Joseph

1 year ago

I believe D and E are also important benefits. Communities can help reduce cost per sales and increase marketing effectiveness.

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Ressie

1 year ago

I agree with Leigha. Communities can help reduce support costs, engage with customers, and get product feedback.

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Rosio

1 year ago

I definitely agree with B, C, and E. Building a strong community can be a game-changer for customer engagement, product improvement, and marketing effectiveness.

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Leigha

1 year ago

I think A, B, and C are the benefits of using communities.

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