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ServiceNow CIS-CSM Exam - Topic 3 Question 56 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 56
Topic #: 3

[All CIS-CSM Questions]

Who can create a customer service case from a community discussion? (Choose two.)

ACustomer service agent (sn_customerservice_agent)

BProxy case creator (sn_customerservice.proxy_case_creator)

CPartner (sn_customerservice.partner)

DCase Viewer (sn_customerservice.case_viewer)

Show Suggested Answer

Suggested Answer: C

by Renea at Sep 01, 2023, 07:25 AM

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Sina

7 months ago

Just to clarify, is it only those two roles?

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Lacresha

7 months ago

I thought only agents could handle cases.

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Shad

7 months ago

Wait, can partners really do that?

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Donte

7 months ago

Totally agree, those roles make sense!

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Royal

8 months ago

A and B can create cases.

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Rebbecca

8 months ago

I'm leaning towards A and C, but I need to double-check if the Case Viewer has any permissions for that.

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Meghan

8 months ago

I feel like partners can create cases too, but I can't recall if they were included in the last practice session we did.

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Margurite

8 months ago

I remember practicing a question like this, and I think the customer service agent definitely has the ability to create cases.

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Kimbery

8 months ago

I think it might be A and B, but I'm not entirely sure about the Proxy case creator.

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Francesco

8 months ago

I've got this! The customer service agent and the proxy case creator can create a customer service case from a community discussion. The partner and case viewer roles don't have that capability.

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Beckie

8 months ago

Okay, let's see. The customer service agent makes sense, but I'm not familiar with the other roles like proxy case creator and partner. I'll have to review the permissions for those roles to figure out the right answer.

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Keena

8 months ago

This one looks straightforward. I think the answer is A and B - the customer service agent and the proxy case creator can create a customer service case from a community discussion.

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Emelda

8 months ago

Hmm, I'm not entirely sure about this one. I know the customer service agent can create cases, but I'm not sure about the other roles. I'll have to think this through carefully.

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Afton

8 months ago

Okay, let's break this down step-by-step. The key is understanding what FILEROWS and FILE_ROW_NUMBER represent in the context of this query.

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Elinore

8 months ago

This looks like a complex capital gains calculation, but I think I can handle it. I'll need to carefully track the purchase and sale dates, the cost basis, and the expenses to arrive at the right answer.

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Ula

9 months ago

I think the Insights admin role might give the new security admin the ability to view the logs, but it doesn't sound like it would actually redirect the alerts. We'd need to find a way to configure the alert notifications to go to the new admin instead.

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Anika

1 year ago

Wait, is this a trick question? I'm going to go with A) Customer service agent and D) Case Viewer. They're the ones who actually use the system, after all.

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Kris

1 year ago

It makes sense that those two roles would be the ones responsible for creating a case from a community discussion.

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Madonna

1 year ago

I agree, the customer service agent and case viewer are the ones who can take action based on the discussion.

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Katina

1 year ago

Yeah, those are the roles with the necessary permissions to create a case from a community discussion.

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Truman

1 year ago

I think you're right, A) Customer service agent and D) Case Viewer are the ones who can create a customer service case.

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Yen

1 year ago

Nah, I'm going with A) Customer service agent and C) Partner. They're the ones who get their hands dirty with all the customer service shenanigans.

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Joesph

1 year ago

Haha, I bet the correct answer is D) Case Viewer. They're the ones who just sit back and watch the magic happen!

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Rodney

1 year ago

B) Proxy case creator can also create a customer service case.

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Ellsworth

1 year ago

A) Customer service agent can create a customer service case.

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Rolande

1 year ago

B) Proxy case creator and C) Partner seem like the right choices to me. They are the ones who can handle customer service cases, right?

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Gilma

1 year ago

So, the correct choices are A) Customer service agent, B) Proxy case creator, and C) Partner.

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Wayne

1 year ago

Case Viewer does not have the ability to create customer service cases.

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Tracie

1 year ago

Customer service agent can also create customer service cases.

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Joanna

1 year ago

Yes, you are correct. Proxy case creator and Partner can create customer service cases.

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Gregg

1 year ago

I think the correct answers are A) and B) because they have the necessary permissions to create cases from community discussions.

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Laura

1 year ago

I think the correct answer is A) Customer service agent and B) Proxy case creator. They have the necessary permissions to create a customer service case from a community discussion.

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Vivan

1 year ago

B) Proxy case creator (sn_customerservice.proxy_case_creator) can also create a customer service case from a community discussion.

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Xochitl

1 year ago

A) Customer service agent (sn_customerservice_agent) can create a customer service case from a community discussion.

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