Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

ServiceNow Exam CIS-CSM Topic 3 Question 56 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 56
Topic #: 3
[All CIS-CSM Questions]

Who can create a customer service case from a community discussion? (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: C

by Renea at Sep 01, 2023, 07:25 AM

Limited Time Offer

25%

Off

Get Premium CIS-CSM Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Anika
2 months ago
Wait, is this a trick question? I'm going to go with A) Customer service agent and D) Case Viewer. They're the ones who actually use the system, after all.
upvoted 0 times
Kris
26 days ago
It makes sense that those two roles would be the ones responsible for creating a case from a community discussion.
upvoted 0 times
...
Madonna
1 months ago
I agree, the customer service agent and case viewer are the ones who can take action based on the discussion.
upvoted 0 times
...
Katina
1 months ago
Yeah, those are the roles with the necessary permissions to create a case from a community discussion.
upvoted 0 times
...
Truman
1 months ago
I think you're right, A) Customer service agent and D) Case Viewer are the ones who can create a customer service case.
upvoted 0 times
...
...
Yen
2 months ago
Nah, I'm going with A) Customer service agent and C) Partner. They're the ones who get their hands dirty with all the customer service shenanigans.
upvoted 0 times
...
Joesph
2 months ago
Haha, I bet the correct answer is D) Case Viewer. They're the ones who just sit back and watch the magic happen!
upvoted 0 times
Rodney
19 days ago
B) Proxy case creator can also create a customer service case.
upvoted 0 times
...
Ellsworth
21 days ago
A) Customer service agent can create a customer service case.
upvoted 0 times
...
...
Rolande
2 months ago
B) Proxy case creator and C) Partner seem like the right choices to me. They are the ones who can handle customer service cases, right?
upvoted 0 times
Gilma
21 days ago
So, the correct choices are A) Customer service agent, B) Proxy case creator, and C) Partner.
upvoted 0 times
...
Wayne
1 months ago
Case Viewer does not have the ability to create customer service cases.
upvoted 0 times
...
Tracie
1 months ago
Customer service agent can also create customer service cases.
upvoted 0 times
...
Joanna
1 months ago
Yes, you are correct. Proxy case creator and Partner can create customer service cases.
upvoted 0 times
...
...
Gregg
2 months ago
I think the correct answers are A) and B) because they have the necessary permissions to create cases from community discussions.
upvoted 0 times
...
Laura
2 months ago
I think the correct answer is A) Customer service agent and B) Proxy case creator. They have the necessary permissions to create a customer service case from a community discussion.
upvoted 0 times
...
Vivan
2 months ago
B) Proxy case creator (sn_customerservice.proxy_case_creator) can also create a customer service case from a community discussion.
upvoted 0 times
...
Xochitl
2 months ago
A) Customer service agent (sn_customerservice_agent) can create a customer service case from a community discussion.
upvoted 0 times
...

Save Cancel