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ServiceNow CIS-CSM Exam - Topic 3 Question 44 Discussion

Cost Information on cases is available as part of the Performance Analytics Content Pack for CustomerService.
A) True
B) False

ServiceNow CIS-CSM Exam - Topic 3 Question 44 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 44
Topic #: 3
[All CIS-CSM Questions]

Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer

Service.

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Suggested Answer: A

https://docs.servicenow.com/bundle/london-customer-service-management/page/product/customer-service-management/task/view-csm-executive-dashboard.html

by Markus at Jul 31, 2022, 10:08 AM

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Amie
9 months ago
False, I don't think that's accurate.
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Brianne
9 months ago
Wait, really? I didn't know that!
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Precious
9 months ago
Definitely true, it's super helpful!
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Reiko
9 months ago
I thought it was only for sales data?
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Roselle
9 months ago
That's true, I've seen it in the Content Pack.
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Tamera
10 months ago
I recall discussing this in class, and I believe it was confirmed that cost information is indeed included, so I'm going with True.
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Sylvia
10 months ago
I thought the content pack was more focused on performance metrics rather than cost information. Maybe it's False?
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Grover
10 months ago
I'm not entirely sure, but I feel like there was a practice question that mentioned cost data being part of the pack.
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Aide
10 months ago
I think I remember something about the Performance Analytics Content Pack including cost information, so I might lean towards True.
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Bettina
10 months ago
I vaguely recall discussing this in class, and it seems like it was mentioned that cost info is part of the pack, so I’d say True.
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Wei
10 months ago
I thought the content pack was more focused on performance metrics rather than cost details, so I might go with False.
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Kris
10 months ago
I'm not entirely sure, but I feel like we had a practice question about this that suggested cost info was included.
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Dorinda
10 months ago
I think I remember something about the Performance Analytics Content Pack including cost information, so I might lean towards True.
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Tyisha
10 months ago
I'm pretty sure the three tiers of Lifecycle Management are Know what you have, Improve management controls, and Increase onboarding controls. Those seem to be the most relevant options from the choices given.
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Jimmie
10 months ago
Based on the information provided, I think the correct answer is D - one AP license per-switch and one PEF license per-switch. The AP license is for the access points, and the PEF license is for the policy enforcement firewall on the MC.
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Demetra
10 months ago
I'm pretty sure the answer is B - a reduction in income taxes. That's what a depreciation tax shield is, right?
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