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Which of the following are channels? (Choose two.)
Suggested Answer: B, C
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https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/
customer-service-management/concept/configure-csm-omni-channel.html
13 comments · newest first
MI
Michel
12 months ago
Web and Chat are the right answers!
LI
Lili
12 months ago
Chat is definitely a channel, no doubt!
LE
Leonora
1 year ago
Wait, are we sure about that?
AM
Amie
1 year ago
I thought Contacts were a channel too?
YE
Yesenia
1 year ago
Definitely Chat and Web!
RA
Raina
1 year ago
I feel like Chat is definitely a channel, but I'm torn between Web and Contacts for the second choice.
NU
Nu
1 year ago
I remember practicing a question like this, and I think Contacts might be one of the channels, but I can't recall the second one.
EA
Earleen
1 year ago
I think channels are more about direct communication methods, so maybe Web and Chat? But I'm not entirely sure.
PO
Portia
1 year ago
I thought Articles were more like content, not channels. So, I guess it has to be Web and Chat, right?
GE
Gerald
1 year ago
Okay, let me think this through. The key requirements are setting minimum and maximum discounts based on region and customer lifetime score. The Calculation Procedure and Calculation Matrix tools sound like they could handle that logic, but I'll need to double-check the details.
LE
Lenna
1 year ago
This sounds familiar! I believe there was a similar question about security features in ECS during practice exams. I'm leaning toward True.
AN
Andree
1 year ago
I remember a practice question like this, and I think accepting objective evidence was mentioned, but isn't that more for the audit process itself?
AL
Alline
1 year ago
Hmm, I think it might also use HTTP, but I'm not 100% sure about the other method. I'll have to think this one through.