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ServiceNow CIS-CSM Exam - Topic 3 Question 32 Discussion

Which of the following are channels? (Choose two.)
B) Web and C) Chat
A) Contacts
D) Article Section: (none)

ServiceNow CIS-CSM Exam - Topic 3 Question 32 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 32
Topic #: 3
[All CIS-CSM Questions]

Which of the following are channels? (Choose two.)

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Suggested Answer: B, C

https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/

customer-service-management/concept/configure-csm-omni-channel.html

by Viva at May 06, 2022, 08:13 AM

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Michel
10 months ago
Web and Chat are the right answers!
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Lili
10 months ago
Chat is definitely a channel, no doubt!
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Leonora
11 months ago
Wait, are we sure about that?
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Amie
11 months ago
I thought Contacts were a channel too?
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Yesenia
11 months ago
Definitely Chat and Web!
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Raina
11 months ago
I feel like Chat is definitely a channel, but I'm torn between Web and Contacts for the second choice.
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Nu
11 months ago
I remember practicing a question like this, and I think Contacts might be one of the channels, but I can't recall the second one.
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Earleen
11 months ago
I think channels are more about direct communication methods, so maybe Web and Chat? But I'm not entirely sure.
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Portia
11 months ago
I thought Articles were more like content, not channels. So, I guess it has to be Web and Chat, right?
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Gerald
11 months ago
Okay, let me think this through. The key requirements are setting minimum and maximum discounts based on region and customer lifetime score. The Calculation Procedure and Calculation Matrix tools sound like they could handle that logic, but I'll need to double-check the details.
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Lenna
11 months ago
This sounds familiar! I believe there was a similar question about security features in ECS during practice exams. I'm leaning toward True.
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Andree
11 months ago
I remember a practice question like this, and I think accepting objective evidence was mentioned, but isn't that more for the audit process itself?
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Alline
12 months ago
Hmm, I think it might also use HTTP, but I'm not 100% sure about the other method. I'll have to think this one through.
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