ServiceNow CIS-CSM Exam - Topic 3 Question 3 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 3
Topic #: 3

Read the use case below to determine if the customer service relationship is B2B or B2C.

Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.

AB2C

BB2B

Show Suggested Answer

Suggested Answer: A

by Sharee at May 05, 2022, 01:10 AM

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Elenore

4 months ago

Yeah, it's clearly B2C, no doubt about it!

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Shonda

4 months ago

Wait, is it really that simple?

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Nicholle

5 months ago

I thought it could be B2B if she owned a business.

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Bettina

5 months ago

Agreed, Mary is just a homeowner here.

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Edda

5 months ago

Definitely B2C, it's a residential customer.

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Leanora

5 months ago

I agree with Sarah; it looks like B2C because it's about a household issue, not a business transaction.

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Cecilia

5 months ago

This feels like B2B to me, but I might be mixing it up with another example we discussed in class.

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Orville

5 months ago

I'm not entirely sure, but it seems like a typical B2C scenario. I remember a practice question that was similar.

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Lacresha

5 months ago

I think this is B2C since Mary is a residential customer calling for personal service.

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Leoma

5 months ago

Okay, I've got this. The first step is always Business Process Mapping, so I'm going with option C.

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Kristeen

5 months ago

This question seems straightforward, I think I can handle it.

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Colby

6 months ago

I've seen questions like this before, so I think I know the approach. I'll eliminate the options that don't match the requirements and select the two that are not valid.

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