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Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
Suggested Answer: A
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12 comments · newest first
EL
Elenore
12 months ago
Yeah, it's clearly B2C, no doubt about it!
SH
Shonda
12 months ago
Wait, is it really that simple?
NI
Nicholle
1 year ago
I thought it could be B2B if she owned a business.
BE
Bettina
1 year ago
Agreed, Mary is just a homeowner here.
ED
Edda
1 year ago
Definitely B2C, it's a residential customer.
LE
Leanora
1 year ago
I agree with Sarah; it looks like B2C because it's about a household issue, not a business transaction.
CE
Cecilia
1 year ago
This feels like B2B to me, but I might be mixing it up with another example we discussed in class.
OR
Orville
1 year ago
I'm not entirely sure, but it seems like a typical B2C scenario. I remember a practice question that was similar.
LA
Lacresha
1 year ago
I think this is B2C since Mary is a residential customer calling for personal service.
LE
Leoma
1 year ago
Okay, I've got this. The first step is always Business Process Mapping, so I'm going with option C.
KR
Kristeen
1 year ago
This question seems straightforward, I think I can handle it.
CO
Colby
1 year ago
I've seen questions like this before, so I think I know the approach. I'll eliminate the options that don't match the requirements and select the two that are not valid.