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ServiceNow CIS-CSM Exam - Topic 3 Question 21 Discussion

What are some benefits that Knowledge Product Entitlement provide? (Choose three.)
A) Reduces call volume and B) Makes it easier for Agents to manage case volume and C) Allows access to Knowledge Articles that are related to products owned by a customer
D) Information about customer's service contract

ServiceNow CIS-CSM Exam - Topic 3 Question 21 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 21
Topic #: 3
[All CIS-CSM Questions]

What are some benefits that Knowledge Product Entitlement provide? (Choose three.)

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Suggested Answer: A, B, C

by Kayleigh at May 10, 2022, 02:59 AM

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Earleen
10 months ago
Not sure about the call volume reduction, seems too good to be true.
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Kanisha
10 months ago
I think the service contract info is super useful as well!
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Gilma
11 months ago
Wait, does it really allow access to all related Knowledge Articles?
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Annice
11 months ago
Totally agree, it helps agents manage cases better too.
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Sage
11 months ago
Reduces call volume is definitely a big one!
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Kerry
11 months ago
I remember something about service contracts, but I'm not convinced that's a direct benefit of Knowledge Product Entitlement.
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Jeannine
11 months ago
Makes it easier for Agents to manage case volume sounds familiar, but I can't recall if it was one of the main benefits we discussed.
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Jacquline
11 months ago
I'm not entirely sure, but I feel like reducing call volume could be a benefit too. It was mentioned in a practice question we did.
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Azzie
11 months ago
I think one of the benefits is definitely about accessing Knowledge Articles related to products owned by a customer. That seems really important.
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Junita
11 months ago
Alright, time to put my Fusioninsight HD knowledge to the test. I'll carefully consider each option and eliminate the ones that don't meet the requirements.
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Merilyn
11 months ago
Okay, I think I've got this. Directing the customer to the website might be a good way to de-escalate and give them a chance to calm down on their own. That's the approach I'm leaning towards.
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Yolande
11 months ago
I remember studying how caps and floors work, and I think using a combination could definitely help NVS manage their interest costs.
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Amie
12 months ago
Hmm, this seems straightforward. The question is asking whether the Service Perimeter Guard pattern grants authorized external services direct access to internal services. I'll need to think through the description of the pattern to determine if that's true or false.
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Jess
12 months ago
This looks like a straightforward question about the features of Alibaba Cloud CloudMonitor. I'm confident I can identify the 4 correct answers.
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