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ServiceNow CIS-CSM Exam - Topic 3 Question 109 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 109
Topic #: 3

[All CIS-CSM Questions]

When working with communication channels, what inbound email flows are available by default? (Choose two.)

ACreate case for product

BCreate case for asset

CUpdate case from forward email

DCreate case from email

EUpdate case using reply

Show Suggested Answer

Suggested Answer: D, E

by An at May 27, 2026, 02:12 AM

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Kattie

2 hours ago

Wait, I thought B was also a default?

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Frederick

5 days ago

Totally agree, those are the ones!

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Haydee

10 days ago

A and D are the default inbound flows.

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Milly

16 days ago

I remember discussing inbound email flows, and I think "Create case for asset" was mentioned, but I’m not sure if it’s a default option.

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Hermila

21 days ago

I’m leaning towards "Create case from email" and "Update case using reply," but I’m not entirely confident about the second choice.

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Jerlene

26 days ago

I practiced a similar question, and I feel like "Create case for product" might be correct too, but I can't recall clearly.

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Aleshia

1 month ago

I think I remember that "Create case from email" is definitely one of the options, but I'm not sure about the second one.

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