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ServiceNow CIS-CSM Exam - Topic 3 Question 109 Discussion

When working with communication channels, what inbound email flows are available by default? (Choose two.)
D) Create case from email and E) Update case using reply
A) Create case for product
B) Create case for asset
C) Update case from forward email

ServiceNow CIS-CSM Exam - Topic 3 Question 109 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 109
Topic #: 3
[All CIS-CSM Questions]

When working with communication channels, what inbound email flows are available by default? (Choose two.)

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Suggested Answer: D, E

by An at May 27, 2026, 02:12 AM

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Margot
4 days ago
Right, it's more about existing cases.
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Charlette
9 days ago
A seems less likely for inbound flows.
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Teddy
15 days ago
I feel like A could be a trick option.
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Brande
20 days ago
C is also logical for updates.
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Margot
25 days ago
I agree, D makes sense for creating cases.
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Charlette
1 month ago
I think D and C are the right answers.
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Kanisha
1 month ago
Really? I find that hard to believe.
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Gertude
1 month ago
Nope, just A and D!
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Kattie
2 months ago
Wait, I thought B was also a default?
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Frederick
2 months ago
Totally agree, those are the ones!
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Haydee
2 months ago
A and D are the default inbound flows.
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Milly
2 months ago
I remember discussing inbound email flows, and I think "Create case for asset" was mentioned, but I’m not sure if it’s a default option.
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Hermila
2 months ago
I’m leaning towards "Create case from email" and "Update case using reply," but I’m not entirely confident about the second choice.
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Jerlene
2 months ago
I practiced a similar question, and I feel like "Create case for product" might be correct too, but I can't recall clearly.
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Aleshia
3 months ago
I think I remember that "Create case from email" is definitely one of the options, but I'm not sure about the second one.
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