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When working with communication channels, what inbound email flows are available by default? (Choose two.)
Suggested Answer: D, E
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17 comments · newest first
TE
Teddy
1 month ago
E is good for replies, but not default flows.
BR
Brande
1 month ago
D and E could be valid too, but I stick with D and C.
MA
Margot
2 months ago
Right, it's more about existing cases.
CH
Charlette
2 months ago
A seems less likely for inbound flows.
TE
Teddy
2 months ago
I feel like A could be a trick option.
BR
Brande
2 months ago
C is also logical for updates.
MA
Margot
2 months ago
I agree, D makes sense for creating cases.
CH
Charlette
3 months ago
I think D and C are the right answers.
KA
Kanisha
3 months ago
Really? I find that hard to believe.
GE
Gertude
3 months ago
Nope, just A and D!
KA
Kattie
3 months ago
Wait, I thought B was also a default?
FR
Frederick
3 months ago
Totally agree, those are the ones!
HA
Haydee
3 months ago
A and D are the default inbound flows.
MI
Milly
4 months ago
I remember discussing inbound email flows, and I think "Create case for asset" was mentioned, but I’m not sure if it’s a default option.
HE
Hermila
4 months ago
I’m leaning towards "Create case from email" and "Update case using reply," but I’m not entirely confident about the second choice.
JE
Jerlene
4 months ago
I practiced a similar question, and I feel like "Create case for product" might be correct too, but I can't recall clearly.
AL
Aleshia
4 months ago
I think I remember that "Create case from email" is definitely one of the options, but I'm not sure about the second one.