ServiceNow CIS-CSM Exam - Topic 3 Question 106 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 106
Topic #: 3

[All CIS-CSM Questions]

Which roles are responsible for maintaining account team membership? (Choose two.)

ACustomer Admin [sn_customerservice.customer.admin]

BCustomer Case Manager [sn_customerservice.customer_case_manager]

CSystem Administrator [admin]

DCustomer Service Manager [sn_customerservice_manager]

Show Suggested Answer

Suggested Answer: C, D

by Jillian at Apr 09, 2026, 11:43 PM

Limited Time Offer

25%

Off

Contribute your Thoughts:

Submit Cancel

8 days ago

I’m leaning towards the Customer Admin and the System Administrator, but I’m not completely confident about the second choice.

upvoted 0 times

...

13 days ago

I feel like the Customer Case Manager might have some responsibilities here, but I can't recall if they handle team membership specifically.

upvoted 0 times

...

18 days ago

I remember practicing a question similar to this, and I think the Customer Service Manager was mentioned as a key role.

upvoted 0 times

...

23 days ago

I think the Customer Admin is definitely one of the roles, but I'm not sure about the second one. Maybe the System Administrator?

upvoted 0 times

...