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ServiceNow CIS-CSM Exam - Topic 3 Question 106 Discussion

Which roles are responsible for maintaining account team membership? (Choose two.)
C) System Administrator [admin] and D) Customer Service Manager [sn_customerservice_manager]
A) Customer Admin [sn_customerservice.customer.admin]
B) Customer Case Manager [sn_customerservice.customer_case_manager]

ServiceNow CIS-CSM Exam - Topic 3 Question 106 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 106
Topic #: 3
[All CIS-CSM Questions]

Which roles are responsible for maintaining account team membership? (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: C, D

by Jillian at Apr 09, 2026, 11:43 PM

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Lauran
2 hours ago
D makes sense, they manage the team.
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Keva
5 days ago
A is definitely one, but C seems more relevant.
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Xuan
10 days ago
I feel B is also important for cases.
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Emerson
16 days ago
I think A and D are the right choices.
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Kassandra
21 days ago
I agree, A and C make the most sense!
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Micaela
26 days ago
Wait, are you telling me the System Admin handles this?
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Carmelina
1 month ago
B and D are also involved, right?
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Beata
3 months ago
Definitely A, but I'm not so sure about C.
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Julene
3 months ago
I think it's A and C.
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Edna
3 months ago
I’m leaning towards the Customer Admin and the System Administrator, but I’m not completely confident about the second choice.
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Brandon
3 months ago
I feel like the Customer Case Manager might have some responsibilities here, but I can't recall if they handle team membership specifically.
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Youlanda
4 months ago
I remember practicing a question similar to this, and I think the Customer Service Manager was mentioned as a key role.
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Wei
4 months ago
I think the Customer Admin is definitely one of the roles, but I'm not sure about the second one. Maybe the System Administrator?
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