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ServiceNow CIS-CSM Exam - Topic 3 Question 106 Discussion

Which roles are responsible for maintaining account team membership? (Choose two.)
C) System Administrator [admin] and D) Customer Service Manager [sn_customerservice_manager]
A) Customer Admin [sn_customerservice.customer.admin]
B) Customer Case Manager [sn_customerservice.customer_case_manager]

ServiceNow CIS-CSM Exam - Topic 3 Question 106 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 106
Topic #: 3
[All CIS-CSM Questions]

Which roles are responsible for maintaining account team membership? (Choose two.)

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Suggested Answer: C, D

by Jillian at Apr 09, 2026, 11:43 PM

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Beata
1 month ago
Definitely A, but I'm not so sure about C.
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Julene
1 month ago
I think it's A and C.
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Edna
2 months ago
I’m leaning towards the Customer Admin and the System Administrator, but I’m not completely confident about the second choice.
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Brandon
2 months ago
I feel like the Customer Case Manager might have some responsibilities here, but I can't recall if they handle team membership specifically.
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Youlanda
2 months ago
I remember practicing a question similar to this, and I think the Customer Service Manager was mentioned as a key role.
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Wei
2 months ago
I think the Customer Admin is definitely one of the roles, but I'm not sure about the second one. Maybe the System Administrator?
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