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ServiceNow CIS-CSM Exam - Topic 3 Question 106 Discussion

Which roles are responsible for maintaining account team membership? (Choose two.)
C) System Administrator [admin] and D) Customer Service Manager [sn_customerservice_manager]
A) Customer Admin [sn_customerservice.customer.admin]
B) Customer Case Manager [sn_customerservice.customer_case_manager]

ServiceNow CIS-CSM Exam - Topic 3 Question 106 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 106
Topic #: 3
[All CIS-CSM Questions]

Which roles are responsible for maintaining account team membership? (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: C, D

by Jillian at Apr 09, 2026, 11:43 PM

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Herman
4 days ago
I agree with Nakisha, A and C are key.
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Jutta
9 days ago
A and C cover the admin roles well.
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Cherrie
15 days ago
D should be included, but not B.
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Elouise
20 days ago
A is definitely one. C seems right too.
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Franklyn
25 days ago
I feel B and D make more sense.
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Nakisha
1 month ago
I think A and C are correct.
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Queen
1 month ago
I agree with A and D, they oversee everything.
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Hyman
1 month ago
I’m leaning towards A and C. Admins have control.
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Lauran
2 months ago
D makes sense, they manage the team.
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Keva
2 months ago
A is definitely one, but C seems more relevant.
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Xuan
2 months ago
I feel B is also important for cases.
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Emerson
2 months ago
I think A and D are the right choices.
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Kassandra
2 months ago
I agree, A and C make the most sense!
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Micaela
2 months ago
Wait, are you telling me the System Admin handles this?
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Carmelina
3 months ago
B and D are also involved, right?
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Beata
4 months ago
Definitely A, but I'm not so sure about C.
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Julene
4 months ago
I think it's A and C.
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Edna
5 months ago
I’m leaning towards the Customer Admin and the System Administrator, but I’m not completely confident about the second choice.
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Brandon
5 months ago
I feel like the Customer Case Manager might have some responsibilities here, but I can't recall if they handle team membership specifically.
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Youlanda
5 months ago
I remember practicing a question similar to this, and I think the Customer Service Manager was mentioned as a key role.
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Wei
5 months ago
I think the Customer Admin is definitely one of the roles, but I'm not sure about the second one. Maybe the System Administrator?
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