ServiceNow CIS-CSM Exam - Topic 3 Question 104 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 104
Topic #: 3

What role can be assigned to employees who are not fulfillers, such as those in sales and services, or do not have other CSM-specific roles, but have a need to create cases on behalf of customers?

AConsumer (sn_customservice.consumer)

BCustomer (sn_suctomservice.customer)

CExternal (snc_external)

DProxy Contact (sn_customservice.proxy_contact)

Show Suggested Answer

Suggested Answer: D

by Dominga at Mar 06, 2026, 02:05 PM

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