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What role can be assigned to employees who are not fulfillers, such as those in sales and services, or do not have other CSM-specific roles, but have a need to create cases on behalf of customers?
Suggested Answer: D
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35 comments · newest first
HO
Hobert
8 days ago
C) External is too vague. Proxy Contact is the best fit for support roles.
GR
Grover
14 days ago
B) Customer seems too limiting for non-fulfillers.
IL
Ilene
19 days ago
I agree, but A) Consumer could work too. They need access to create cases.
JU
Juan
24 days ago
I think D) Proxy Contact makes sense. They can act on behalf of customers.
LO
Loren
29 days ago
B) Customer seems off. They aren't the end users.
SO
Sol
1 month ago
A) Consumer could work too, but it feels limited.
HU
Hubert
1 month ago
I agree! Proxy Contact allows for better support.
AN
Anika
1 month ago
I think D) Proxy Contact makes sense. They can act on behalf of customers.
DE
Denae
2 months ago
D) Proxy Contact is the best choice. It fits their role perfectly.
IZ
Izetta
2 months ago
B) Customer seems limiting for non-fulfillers.
VE
Vesta
2 months ago
A) Consumer could work too, but it feels too broad.
SA
Sabine
2 months ago
I think D) Proxy Contact makes sense. They can act on behalf of customers.
MA
Maile
2 months ago
I thought B) Customer was the right choice, but now I'm not so sure.
AL
Aleta
3 months ago
A) Consumer seems off for this role.
WI
Wilson
3 months ago
Wait, can they really create cases? Sounds odd.
OL
Ollie
3 months ago
Totally agree, Proxy Contact is the way to go!
FL
Floyd
3 months ago
I think D) Proxy Contact makes the most sense.
MA
Mabel
3 months ago
B) Customer is also a valid option, though.
AL
Alaine
3 months ago
Wait, can sales really create cases? Sounds weird.
ER
Erinn
4 months ago
Totally agree with Proxy Contact!
AS
Ashton
4 months ago
A) Consumer? Really? That seems off.
CR
Craig
4 months ago
I think D) Proxy Contact makes the most sense.
UL
Ulysses
4 months ago
I agree with Proxy Contact, it fits their role perfectly!
AL
Alfreda
6 months ago
A) Consumer is a solid choice too, though!
DE
Denise
6 months ago
Wait, are we sure about D? Seems a bit off.
LA
Lavonna
6 months ago
I thought it would be B) Customer, but I see the point.
MA
Marg
6 months ago
Definitely D) Proxy Contact makes sense for them.
DE
Deonna
6 months ago
I thought "Customer" was for actual customers, not for employees creating cases, so I’m leaning towards "Proxy Contact."
DE
Demetra
6 months ago
I practiced a similar question, and I feel like "External" could be a possibility too, but it seems less likely for case creation.
EV
Eve
7 months ago
I'm not entirely sure, but I remember something about "Consumer" being related to non-fulfilling roles.
IS
Isaiah
7 months ago
I think the role might be "Proxy Contact" since it sounds like it fits someone creating cases for customers.
LU
Lucille
7 months ago
I practiced a question similar to this, and I think "Proxy Contact" was the answer there as well.
JO
Johnna
7 months ago
I feel like "External" could be a possibility too, but it seems more general.
VA
Val
7 months ago
I remember something about "Consumer" and "Customer" roles, but I'm not entirely sure which one fits here.
EF
Effie
7 months ago
I think the role might be "Proxy Contact" since it sounds like it allows someone to act on behalf of the customer.