ServiceNow Exam CIS-CSM Topic 2 Question 96 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 96
Topic #: 2

Which CSM Configurable Workspace feature enables agents to quickly view records in the contextual side panel without switching tabs?

AContextual Search

BAgent Assist

CDynamic Related Records

DRecord Information

Show Suggested Answer

Suggested Answer: C

by Dorthy at Jul 14, 2025, 03:32 AM

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Terry

1 days ago

Agent Assist, huh? Sounds like the kind of feature that would give me a whole new set of problems to deal with.

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Bulah

2 days ago

Personally, I'd rather have a side panel that's as dynamic as my mood swings. Option C is the winner!

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Jovita

2 days ago

I believe it's A) Contextual Search, as it helps agents find records easily in the side panel.

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23 days ago

Gotta go with Option C - Dynamic Related Records. Keeps everything nice and tidy on one screen.

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Carmela

1 days ago

I prefer Agent Assist, it helps me find information quickly without switching tabs.

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Dong

8 days ago

I agree, Dynamic Related Records is super convenient for staying organized.

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Josefa

27 days ago

Dynamic Related Records is the way to go! Switching tabs is so 2010, am I right?

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