ServiceNow Exam CIS-CSM Topic 2 Question 93 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 93
Topic #: 2

[All CIS-CSM Questions]

Read the use case below to determine if the customer service relationship is B2B or B2C.

Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage

is local to the customer and scheduled a technician to Mary's house.

AB2C

BB2B

Show Suggested Answer

Suggested Answer: A

by Karina at May 04, 2025, 07:23 PM

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Oliva

4 days ago

I see your point, but could it be B2B if Mary was calling on behalf of a business?

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Horace

7 days ago

B2C, for sure. Mary's a regular cusTheroner, not a business cusTheroner. The electrical company is providing a service to a household, not a company.

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Edison

11 days ago

I agree with Stanford, it's definitely B2C since it's a direct interaction with an individual customer.

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Huey

14 days ago

Hmm, I'm not sure. The scenario doesn't give enough information to determine if this is a B2B or B2C situation.

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Theron

15 days ago

I think it's B2B. The electrical company is providing a service to a cusTheroner, which sounds like a business-to-business relationship.

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Stanford

18 days ago

I think this is B2C because Mary is a customer calling for personal service.

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Zita

19 days ago

Definitely B2C. Mary is a customer, not a business client.

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Broderick

12 days ago

A) B2C

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