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ServiceNow Exam CIS-CSM Topic 2 Question 93 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 93
Topic #: 2
[All CIS-CSM Questions]

Read the use case below to determine if the customer service relationship is B2B or B2C.

Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage

is local to the customer and scheduled a technician to Mary's house.

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Suggested Answer: A

by Karina at May 04, 2025, 07:23 PM

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Ronny
2 months ago
That's a good point, Oliva. But since it's Mary's personal power outage, I still think it's B2C.
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Bulah
3 months ago
Ha! I bet Mary wished she could just flip a switch and the power would come back on. Alas, we can't all be superheroes.
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Beth
1 months ago
Ha! I bet Mary wished she could just flip a switch and the power would come back on. Alas, we can't all be superheroes.
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Linwood
2 months ago
Mary Contrary is a residential customer, so it is a B2C relationship.
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Matthew
2 months ago
A) B2C
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Oliva
3 months ago
I see your point, but could it be B2B if Mary was calling on behalf of a business?
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Horace
3 months ago
B2C, for sure. Mary's a regular cusTheroner, not a business cusTheroner. The electrical company is providing a service to a household, not a company.
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Alyssa
2 months ago
B2C all the way. The electrical company is serving an individual, not a business.
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Jeanice
2 months ago
Definitely B2C. Mary is just a regular customer, not a business.
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Virgie
2 months ago
A) B2C
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Edison
3 months ago
I agree with Stanford, it's definitely B2C since it's a direct interaction with an individual customer.
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Huey
3 months ago
Hmm, I'm not sure. The scenario doesn't give enough information to determine if this is a B2B or B2C situation.
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Isaac
2 months ago
I agree, the scenario seems to involve a direct interaction with a consumer.
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Alexis
2 months ago
I think it's B2C because Mary is a residential customer.
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Kristeen
2 months ago
B) B2B
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Nieves
3 months ago
A) B2C
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Theron
3 months ago
I think it's B2B. The electrical company is providing a service to a cusTheroner, which sounds like a business-to-business relationship.
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Stanford
3 months ago
I think this is B2C because Mary is a customer calling for personal service.
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Zita
3 months ago
Definitely B2C. Mary is a customer, not a business client.
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Coral
2 months ago
That makes sense. The focus is on providing service to an individual customer.
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Ahmad
3 months ago
Definitely B2C. Mary is a customer, not a business client.
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Broderick
3 months ago
A) B2C
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