ServiceNow Exam CIS-CSM Topic 2 Question 88 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 88
Topic #: 2

Which Flow Designer flow can be used to automatically close resolved cases if customers do not respond within a specified time?

AClose Cases in Resolved state

BAuto Close Resolved Cases Most Voted

CResolved to Close State

DMove Resolved Cases to Closed

Show Suggested Answer

Suggested Answer: B

by Levi at Jan 22, 2025, 10:30 AM

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Herman

5 months ago

Option A, Close Cases in Resolved state. Efficient and to the point, just like my sense of humor. *cricket chirps*

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Tyisha

5 months ago

I'm feeling a bit resolved to go with option C, Resolved to Close State. Has a nice ring to it, don't you think?

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Carla

5 months ago

I agree, Resolved to Close State does have a nice ring to it.

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Isadora

5 months ago

I think option C sounds like a good choice.

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Lizette

5 months ago

D all the way, baby! Move Resolved Cases to Closed. It's like taking out the trash, just gotta get it done.

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Susana

6 months ago

Option B, Auto Close Resolved Cases Most Voted? Sounds like a popularity contest to me, not very efficient.

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Shelton

6 months ago

Hmm, I'm leaning towards option A, Close Cases in Resolved state. Straight to the point, no fuss.

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Marshall

4 months ago

I think option C could also work well.

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Dortha

5 months ago

I'm not sure, option B might be more efficient.

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Jolene

5 months ago

I agree, it seems like the most straightforward option.

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Doyle

5 months ago

Yeah, it seems like the most efficient option.

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Mi

5 months ago

I think option A is the best choice too.

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Venita

5 months ago

I think option A is the best choice.

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Alverta

6 months ago

I think C) Resolved to Close State might be the correct answer, as it specifically mentions moving from resolved to closed state.

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Jesus

6 months ago

I'm not sure, but I think it could also be D) Move Resolved Cases to Closed.

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Verona

6 months ago

I agree with Annett, because it makes sense to close cases that are already resolved.

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Serita

6 months ago

I think option D is the way to go, Move Resolved Cases to Closed. Seems like the most straightforward approach to me.

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Rozella

6 months ago

I think so too, let's go with Move Resolved Cases to Closed.

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Colette

6 months ago

I agree, option D seems like the most logical choice.

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Annett

7 months ago

I think the answer is A) Close Cases in Resolved state.

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