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ServiceNow CIS-CSM Exam - Topic 2 Question 88 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 88
Topic #: 2

[All CIS-CSM Questions]

Which Flow Designer flow can be used to automatically close resolved cases if customers do not respond within a specified time?

AClose Cases in Resolved state

BAuto Close Resolved Cases Most Voted

CResolved to Close State

DMove Resolved Cases to Closed

Show Suggested Answer

Suggested Answer: B

by Levi at Jan 22, 2025, 10:30 AM

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Genevive

8 months ago

D sounds too vague to me.

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Clay

8 months ago

C is the one that makes the most sense.

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Eve

8 months ago

Wait, is there really a flow for this?

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Nickie

9 months ago

I disagree, B seems more fitting.

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Goldie

9 months ago

I think it's definitely option A.

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Natalya

9 months ago

D seems like it could work, but I’m uncertain if it’s the best choice for the scenario described.

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Lashawn

9 months ago

C sounds familiar, but I’m not confident it relates to the automatic closure based on customer response time.

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Lauryn

9 months ago

I remember practicing a similar question, and I feel like B was a strong contender, but I can't recall the exact details.

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Frank

10 months ago

I think the answer might be A, but I'm not entirely sure if it specifically mentions the time aspect.

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Hyman

10 months ago

The "Resolved to Close State" option seems a bit too generic, so I'm not sure that's the right answer here.

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Honey

10 months ago

I'm leaning towards the "Move Resolved Cases to Closed" option, but I want to double-check the details of each choice.

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Tonette

10 months ago

The "Auto Close Resolved Cases Most Voted" option sounds promising, but I'm not confident that's the correct answer.

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Jackie

10 months ago

Hmm, I'm not entirely sure about this one. I'll need to think it through carefully before answering.

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Derrick

10 months ago

This seems like a straightforward question. I think the "Close Cases in Resolved state" option is the most likely answer.

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Herman

1 year ago

Option A, Close Cases in Resolved state. Efficient and to the point, just like my sense of humor. *cricket chirps*

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Tyisha

1 year ago

I'm feeling a bit resolved to go with option C, Resolved to Close State. Has a nice ring to it, don't you think?

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Carla

1 year ago

I agree, Resolved to Close State does have a nice ring to it.

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Isadora

1 year ago

I think option C sounds like a good choice.

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Lizette

1 year ago

D all the way, baby! Move Resolved Cases to Closed. It's like taking out the trash, just gotta get it done.

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Susana

1 year ago

Option B, Auto Close Resolved Cases Most Voted? Sounds like a popularity contest to me, not very efficient.

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Shelton

1 year ago

Hmm, I'm leaning towards option A, Close Cases in Resolved state. Straight to the point, no fuss.

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Marshall

1 year ago

I think option C could also work well.

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Dortha

1 year ago

I'm not sure, option B might be more efficient.

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Jolene

1 year ago

I agree, it seems like the most straightforward option.

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Doyle

1 year ago

Yeah, it seems like the most efficient option.

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Mi

1 year ago

I think option A is the best choice too.

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Venita

1 year ago

I think option A is the best choice.

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Alverta

1 year ago

I think C) Resolved to Close State might be the correct answer, as it specifically mentions moving from resolved to closed state.

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Jesus

1 year ago

I'm not sure, but I think it could also be D) Move Resolved Cases to Closed.

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Verona

1 year ago

I agree with Annett, because it makes sense to close cases that are already resolved.

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Serita

1 year ago

I think option D is the way to go, Move Resolved Cases to Closed. Seems like the most straightforward approach to me.

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Rozella

1 year ago

I think so too, let's go with Move Resolved Cases to Closed.

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Colette

1 year ago

I agree, option D seems like the most logical choice.

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Annett

2 years ago

I think the answer is A) Close Cases in Resolved state.

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