ServiceNow CIS-CSM Exam - Topic 2 Question 87 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 87
Topic #: 2

[All CIS-CSM Questions]

The default configuration automatically closes resolved Cases after how many days?

A5 days

BCases are not automatically closed by default Most Voted

C3 days

D10 days

Show Suggested Answer

Suggested Answer: D

by Justa at Jan 14, 2025, 04:42 PM

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Franklyn

8 months ago

5 days seems too quick for resolved cases, right?

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Novella

8 months ago

Wait, are you sure it’s not just left open?

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Francine

8 months ago

Definitely not 3 days, that's too short.

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Wei

9 months ago

I thought it was 10 days, but I guess not.

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Deeanna

9 months ago

It's 5 days by default!

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Maryann

9 months ago

I definitely recall that it’s not 10 days, but I can't remember if it’s 5 or 3. This is tricky!

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Leota

9 months ago

I want to say it's 3 days, but I could be mixing it up with another setting we covered.

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Clarinda

9 months ago

I practiced a similar question, and I feel like the answer was that cases aren't closed automatically by default.

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Lizbeth

10 months ago

I think I remember something about cases being closed automatically, but I'm not sure if it's 5 or 10 days.

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Wilbert

10 months ago

Ah, 3 days - that makes sense for the default closure. I'll mark that down as my answer.

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Mitsue

10 months ago

10 days seems like a long time to leave a resolved case open. I'm going to go with the 5 days option.

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Irving

10 months ago

Cases aren't automatically closed by default? That's interesting, I'll make a note of that.

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Lisandra

10 months ago

Hmm, I'm a bit confused on this one. I know cases are automatically closed, but I can't recall the exact number of days. Let me think this through.

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Cherilyn

10 months ago

I'm pretty sure the default is 5 days, but I'll double-check the options just to be sure.

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Luisa

1 year ago

10 days? That seems way too long. My instinct says it's 5 days, but I'll verify that before submitting my answer.

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Dorthy

1 year ago

Wait, cases aren't auDorthyatically closed by default? I thought that was the standard approach. Guess I need to review my Salesforce configurations.

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Kandis

1 year ago

Yeah, it's always good to review and make sure everything is set up the way you want.

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Maryann

1 year ago

Oh, I see. I'll have to check my settings then.

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Shaunna

1 year ago

No, cases are not automatically closed by default. You might need to adjust your Salesforce configurations.

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Nathan

1 year ago

I thought cases were automatically closed after a certain number of days.

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Cristy

1 year ago

I'm pretty sure it's 3 days, but I'll double-check the documentation just to be sure.

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Deangelo

1 year ago

Oh, good to know. Thanks for checking!

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Shanda

1 year ago

It's actually 5 days according to the default configuration.

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Rosann

1 year ago

Let me know what you find in the documentation.

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Lashandra

1 year ago

I think it's 3 days too.

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Celeste

1 year ago

I'm not sure, but I think it's D) 10 days. Maybe the system closes them after 10 days of resolution.

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Jerlene

1 year ago

I agree with Marvel, I don't remember any default setting for closing Cases automatically.

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Marvel

1 year ago

I think it's B) Cases are not automatically closed by default.

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