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ServiceNow Exam CIS-CSM Topic 2 Question 87 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 87
Topic #: 2
[All CIS-CSM Questions]

The default configuration automatically closes resolved Cases after how many days?

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Suggested Answer: D

by Justa at Jan 14, 2025, 04:42 PM

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Luisa
3 months ago
10 days? That seems way too long. My instinct says it's 5 days, but I'll verify that before submitting my answer.
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Dorthy
3 months ago
Wait, cases aren't auDorthyatically closed by default? I thought that was the standard approach. Guess I need to review my Salesforce configurations.
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Kandis
1 months ago
Yeah, it's always good to review and make sure everything is set up the way you want.
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Maryann
2 months ago
Oh, I see. I'll have to check my settings then.
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Shaunna
2 months ago
No, cases are not automatically closed by default. You might need to adjust your Salesforce configurations.
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Nathan
2 months ago
I thought cases were automatically closed after a certain number of days.
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Cristy
4 months ago
I'm pretty sure it's 3 days, but I'll double-check the documentation just to be sure.
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Deangelo
2 months ago
Oh, good to know. Thanks for checking!
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Shanda
3 months ago
It's actually 5 days according to the default configuration.
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Rosann
3 months ago
Let me know what you find in the documentation.
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Lashandra
3 months ago
I think it's 3 days too.
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Celeste
4 months ago
I'm not sure, but I think it's D) 10 days. Maybe the system closes them after 10 days of resolution.
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Jerlene
4 months ago
I agree with Marvel, I don't remember any default setting for closing Cases automatically.
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Marvel
4 months ago
I think it's B) Cases are not automatically closed by default.
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